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GEEK SQUAD

Best Buy Morgantown

4.1
(1893 reviews)
3294 University Town Centre Dr
Morgantown, WV 26501
(304) 598-9052
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Frequently Asked Questions About Best Buy Morgantown

How do I check product availability at the Morgantown Best Buy?
How do I check my order status?
My local Morgantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.1
(1893 reviews)
Dana B
September 22, 2024
1 out of 5
No one at this store will help you with anything the tech support is rude and it’s not worth it to spend your money here and they definitely need new staff
Response from Best Buy
September 22, 2024
Hello, Thanks for sharing your feedback. I understand having employees be anything less than professional, isn't welcome. We do expect our employees to remain respectful with our customers. I'd like to have this looked into further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review case 64231856" in your message to us. Sincerely, ^Melissa
Rebecc F
September 03, 2024
1 out of 5
We were there yesterday trying to buy a iPad Pro, pencil and case with keyboard. No one asked if we needed help. My husband went to the front and asked for help and they said they were sending someone back and we waited another 25 min and no one came. We left without purchasing anything.
Response from Best Buy
September 03, 2024
Hello, Thank you for the review. I can certainly understand your frustration with not getting help, then having to wait to get help. That would be very frustrating, as I understand your time is valuable. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Nick A
September 01, 2024
1 out of 5
If they won’t hire someone with 17 years of experience doing the same thing for nearly 5,000 customers or more in the Pittsburgh area, with outstanding reviews. Don’t take your computer here for repair. Their standards for hiring must be pretty low. They didn’t even bother to explain why or give a contact number or email to follow up. After I owned a company that had 2 locations for over 15 years and have 2 degrees, 1 in IT, from a major university, did a similar job for a HUGE organization such as UPMC and would’ve taken the job in a heartbeat and made a career out of Best Buy. Let alone, I worked for Best Buy before and had several managers with great reviews of my work ethic and knowledge. So even though I had the skill set, education, experience, excellent customer service skills and knowledge, let alone 15 years in management. And the pay range maxed out at $19 an hour but I was willing to take that and openly told the manager. They’d rather hire a high schooler with limited education, no experience and not nearly 1/16 Of the knowledge. And pretty sure they didn’t out a reason because we know the real reason why, which is morally and ethically wrong.
Response from Best Buy
September 01, 2024
Hi, Nick, Thank you for your feedback. We understand your frustrations with this experience and would like to properly document this in our system here at Corporate. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64147096" in your message. Thanks! Kind regards, ^April
Carlos W
August 11, 2024
1 out of 5
They lie to customers just to get sales and I have the proof hopefully I can get a class action lawsuit against them started cause they’ve been ripping customers off for a while now I wish I could give a negative one… GUESS WHAT BESTBUY/GEEKSQUAD THAT PHONE YALL TOLD ME WAS UNFIXABLE THEN WHY IS IT IM TYPING THIS REVIEW ON IT NOW WHILE LISTENING TO MUSIC SO WHOS GIVING ME MY WASTED MONEY BACK??? I never should’ve had to go to a real repair shop unlike this sham place that lies for commission sales, that’a despicable deceptive corporate greed
Response from Best Buy
August 11, 2024
Hi there, Carlos, Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your attempts to receive assistance are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. 64059916 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)

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