Marie-Eve G
August 29, 2026
Absolute worst customer service experience—completely unhelpful and dismissive. will literally see you standing there and walk right by without asking you need help…
Response from Best Buy
August 29, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/S1rTWJ), Twitter/X (https://bby.me/qrnY1Z), or Instagram (https://bby.me/q9gpek). Please include the Google Review reference number #215157 when reaching out.
Very helpful and friendly
Price on purchase was incorrect but they did give me discount since it was not in correct place.
My expectations, though low, were not low enough. T-Mobile store directed me here for phone repair, but they're unwilling. They also don't sell the other items I seek. A wasted journey.
Response from Best Buy
July 25, 2026
Hello, Daniel,
We are sorry to hear that you have had an issue with a phone repair when you were guided by T-Mobile to Visit the Morgantown, WV Best Buy store. We would be glad to look into any possible support that we can assist you if you would like to reach out to us on any of our social media profiles below with Review 193313.
Facebook (https://bby.me/Sy65qf)
X (https://bby.me/l367eO)
Instagram (https://bby.me/y2Lmzv)