Best Buy Morgantown

I went to go get an iPad Pro and was having some difficulties with my credit card and the pickup. Brayden, their Apple specialist, was beyond helpful. I was astounded by how helpful and knowledgeable he was. Not only was he helpful, he ended up helping me save the most that I could, taught me new stuff about the products I was getting, and was extremely friendly and personable while doing it. He is an excellent worker and made the entire trip to Best Buy so so pleasant. Such an excellent person to have in that company

Standing here with a laptop that says $899. It's not clearance. It's not open box. They won't sell it too me. They say that's last week's price. They say it'll be back on sale next week. Or I can pay full price and return and get money back when it goes on sale. 🤦. Amazon it is I guess.

Nowhere near “Best Buy” and customer service is a joke!!! Years ago you could walk in, browse a section, and if you had questions you could flag an employee in that department for assistance. Unfortunately that is no longer the case. All they want to do is put you in a computer queueing system, even when they have hardly any customers in the store. I was looking for a new laptop and went to the open box section; none of them had any meaningful labels about what was inside and they didn’t have was/now pricing on them (which used to be the case). Also there were a few models that I saw online and wanted to see what they looked like in person. There were 2 associates helping out customer and 1 other customer waiting along with me. Once the associates finished, one started helping the other waiting customer. I started talking with the other associate and when he realized that it wasn’t just a purchase transaction he rudely got on his radio to ask if anyone was in the queue (ignoring me) then saying that I’d be first in queue and he was waiting for someone to come. I questioned this, especially since he was free, and his response was that he was a supervisor and had to make sure that everything runs smoothly. I told him that was poor customer service and to forget it and started leaving the store; he called after me claiming that he was helping me by getting me in the queue… With this kind of attitude and behavior I will not shop at Best Buy anymore!!!

They had the charger I needed, but it was locked up and it took way too long to find the only employee in the store entrusted to unlock chargers.