Frequently Asked Questions About Best Buy Morgantown
How do I check product availability at the Morgantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Morgantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Morgantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Morgantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2042 reviews)
Lauren T
August 30, 2026
2 out of 5
We pay for the Best Buy total care and came in for geek squad help with Brian. Less than helpful. I ask for help with 3 separate things and they could not help with any of them nor direct me to the right place.
Marie-Eve G
August 29, 2026
1 out of 5
Absolute worst customer service experience—completely unhelpful and dismissive. will literally see you standing there and walk right by without asking you need help…
Response from Best Buy
August 29, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/S1rTWJ), Twitter/X (https://bby.me/qrnY1Z), or Instagram (https://bby.me/q9gpek). Please include the Google Review reference number #215157 when reaching out.
Angel H
August 26, 2026
5 out of 5
Very helpful and friendly
Johnna L
August 23, 2026
4 out of 5
Price on purchase was incorrect but they did give me discount since it was not in correct place.