Best Buy Morgantown

This store is a joke. I called to make sure they had a specific item because the store is 30 minutes away and they said it was in stock and I drive 30 minutes to find out its not in stock and I have to order it online.I see why companies complain so much about not being able to find good workers. On top of the employee I spoke to having comprehension issues the ai customer service bot you get when you call the store is just junk it doesnt understand what your saying half the time. You have to sound out every letter and even then it doesnt understand you. I asked for sales or customer service and it said "store hours"

Super helpful staff. Very friendly and knowledgeable

I was turned off from buying a product from Best Buy, because I live almost an hour away and when I called to inquire whether they had the product in stock or not, I was up against an AI bot that did everything it could to keep me from making human contact. Eventually, I had to speak in a totally unintelligent language to confuse the bot until it decided to put a human agent on the phone. Once I had a human agent, it was clear that it wasn’t local to the Morgantown store and was likely a call center outside of the United States, because while the agent spoke English, the dialect was so foreign that I couldn’t make much sense of what she was saying and I literally had to spell out what I was saying for her to understand me. I can’t say I won’t ever shop at Best Buy, but as long as other better options exist, I will avoid Best Buy.

Bought a 65” TV. Very knowledgeable and respectful sales reps. 2 guys loaded product.