Best Buy Morgantown

Nowhere near “Best Buy” and customer service is a joke!!! Years ago you could walk in, browse a section, and if you had questions you could flag an employee in that department for assistance. Unfortunately that is no longer the case. All they want to do is put you in a computer queueing system, even when they have hardly any customers in the store. I was looking for a new laptop and went to the open box section; none of them had any meaningful labels about what was inside and they didn’t have was/now pricing on them (which used to be the case). Also there were a few models that I saw online and wanted to see what they looked like in person. There were 2 associates helping out customer and 1 other customer waiting along with me. Once the associates finished, one started helping the other waiting customer. I started talking with the other associate and when he realized that it wasn’t just a purchase transaction he rudely got on his radio to ask if anyone was in the queue (ignoring me) then saying that I’d be first in queue and he was waiting for someone to come. I questioned this, especially since he was free, and his response was that he was a supervisor and had to make sure that everything runs smoothly. I told him that was poor customer service and to forget it and started leaving the store; he called after me claiming that he was helping me by getting me in the queue… With this kind of attitude and behavior I will not shop at Best Buy anymore!!!

They had the charger I needed, but it was locked up and it took way too long to find the only employee in the store entrusted to unlock chargers.

Misinformed customer of active inventory, issue being customer drove over 100miles to get to said location.

i called the store to make sure they had a specific item in stock because it is a two hour drive and they told me they had 3+ of them and when i got there they told me no we don’t have this item and that we can order it for you😡… they are liars