Best Buy Morgantown

The customer service did border on stalker level. I think they set a quota for how many times I could be asked if I needed assistance. I appreciated the attention but maybe just dial that back about 25%. Lol.

Terrible company, place and terrible people. Everyone there is insufferably smug. Agents lie and say all devices are covered in their membership and they are not. They can’t fix Apple to save their lives. The tech said certain work was done and never was. They lost all my data and ruined my hard drive. I had to ship my laptop to Longhorn in Texas where they fixed it in 30 minutes. Nothing Best Buy said that was wrong with my computer was actually wrong. Their diagnostics is the scam. I have been trying to get a refund via chat and, after 8 different chats, they kept telling me it was on the way. It’s been over a month and there is still no record of it. The store refuses to help. It was a failure on all fronts. They did absolutely nothing but had no problem charging me for it. I would avoid unless you like being lied to by smug employees and the entire organization. EDIT AFTER COMPANY REPLY : See? It’s always ‘reach out to us somewhere else so we can serve people better in the future’. Apparently that method doesn’t work because the most simplest of tasks, next to doing absolutely nothing, is to simply refund a customer’s money. I did not receive the ‘better service’. And it’s not even about money at this point, Aaron. It’s about principle. You can’t phone the store, the customer service is overseas and they have zero authority to do anything but tell you ‘they understand and are sorry’. Because of my experience at this location, I had to close my business and let 8 people go. I have not run into ONE associate of Best Buy that was not smug, not condescending or minimally effective. I now have to seek legal action if I want to be heard which is now how I am spending my afternoon. When I returned to the store with my concerns I was just ignored, then shut down and told to call a number that went nowhere or chat with customer service, which I did 7 times thus far and they ALL lied to me saying they would ‘escalate’ my case to a ‘concern team’. Which, after 6 times I was told that, each agent told me it was never done. The whole world is tired of being lied to. I was offered a $26 refund. What an insult.

Changed my screen protector. It was under warranty. Second time so the expensive one paid off.

Hannah was absolutely wonderful The whole experience went very smoothly she's very patient