Best Buy Morgantown

Stores shifted to a queue system to manage traffic, just wanted to get a watch, spoke to a 'lovely' manager named Andy who made sure I understood that this has been "policy for years and years". I wasn't even being rude I was just curious. Left us not wanting to make any further purchases here. Seth seemed like a really nice associate, but the person that ultimately helped us, Dre, had the personality of a rock. Seth wasn't allowed to help us though because he had to follow the queue. Eventhough the customer he was coming to help told Seth to help us. Makes zero sense. Some AI algorithm told you to do this. It's incredibly poor customer service. At least if the person who greeted us at the door could've told us we needed to "get in line" we could've avoided half this unpleasantness. I worked here for two years. And I'm a market manager for another company. So thanks for making sure I knew that you're part of a "micro market" now Andy. I was only asking because I wanted to see if Manges was still in charge. Not because I was trying to check you. Just poor customer service all around and very disappointed. If I could've made my purchase anywhere else after the exchange with Andy I would have.

They charge 8.47 to install screen protectors you buy there just go anywhere else

Picked up an Alienware laptop

Very clean store and nice employees. Only 2 issues I had which one wasn't to big of a deal was the person they put up front. He asked do you need any help today and I asked where my item was located and he told me, but that's not where it was at all my item was all the way in the back. The other issue was the prices they are so expensive. The environment, cleanliness and nice employees was great. Just not the prices.