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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Morgantown
How do I check product availability at the Morgantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Morgantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Morgantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Morgantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1997 reviews)
Taryn C
February 07, 2026
1 out of 5
It simply isn't that difficult to have an actual person answer the phone. Needed to buy things, couldn't get past the AI assistant. Will not be shopping here again.
Response from Best Buy
February 07, 2026
Hi, Taryn,
Thank you for taking the time to leave feedback for us regarding your recent phone experience. Our automated system does offer the option to speak to a representative if needed.
We are also happy to assist here on social media. If you need support, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/egrbyv), X (https://bby.me/4m5m5t), or Instagram (https://bby.me/6h3qxv).
Please be sure to mention “Google review #114305” in your social media message.
We look forward to assisting you!
Speed r
January 31, 2026
4 out of 5
Only Best Buy in the area. The staff was helpful in making decisions on equipment.
Ruth B
January 29, 2026
2 out of 5
An employee put my appointment with geek squad for Friday but told me it was for Thursday. I drove all the way here and when they told me, no one made any attempt to apologize or appease me. Yesterday when I made the purchase I had to go find an employee to pull it out of stock. The employee at geek squad DID have good customer service skills. Bowers was his name. He was kind, and apologized for my wait, and explained things as he did them.
Response from Best Buy
January 29, 2026
Hello, Ruth,
Thank you for sharing your concerns with your appointment being scheduled and advised at different times. We would be glad to notate your concerns with your experience if you would like to reach out to us on any of our social media profiles below with Review 110466 for support.
Facebook (https://bby.me/0v2lys)
Twitter/X (https://bby.me/fc8t5f)
Instagram (https://bby.me/qr6yis)
john l
January 26, 2026
5 out of 5
Only place where I could find the router that I wanted. Staff was awesome