Best Buy Parkersburg

Don’t take your stuff here they’ll just break it worse than when you dropped it off and expect you to pick it up.

Terrible computer repair experience. Great geek squad onsite personnel. However, corporate requires computers to be sent out of store for repair causing damage during shipping and breaking the case and internal components. You can’t even call the store and see what’s going on, it just transfers to some random person that can’t speak English. Three times I’ve been to pick up my pc and every time it is in a broken state not ready for pickup so they just ship it back out for repair again in an endless cycle of pointing fingers and making it someone else’s fault. I’d genuinely give a zero star experience for Best Buy if I could. Terrible experience.

The customer service in the store is outstanding… However, the call center is so atrocious that it far outweighs everything fantastic and positive that the in-store personnel achieved. I had to make an extra trip down to the store because I could not get help from the call center, nor would they put me through to the store. Sorry Best Buy, you fumbled here greatly!

Shout out Landen, mans has been beyond helpful every time I've been in, from phones tvs and printers he's gone above and beyond every time to make sure im getting what I want and fits my needs.