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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Wheeling
How do I check product availability at the Wheeling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheeling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheeling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheeling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1129 reviews)
Gerald W
August 02, 2025
5 out of 5
Great customer service!
NURIDDIN T
August 01, 2025
1 out of 5
Very bad people very Rude people
Response from Best Buy
August 01, 2025
Hello, Nuriddin TV,
Thank you for your review. No one likes to shop in a store with rude employees, so we appreciate this feedback. If you'd like to formally document your experience, please send us a private message on social media so we can ensure your feedback gets to the right place. Please include Google Review 23302 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kind Regards,
^Meghan
af g
August 01, 2025
1 out of 5
we recently purchased a radio, also paid for best buy installation and all said items that would be needed for the install. We scheduled an appointment for a few weeks out. We are approximately 45 minutes away from said Best Buy. We drive to our appointment time and they can’t find one of the items needed for the installation. After about an hour of waiting, we come to find out that they sold us something that they didn’t even carry in the store. i’m not sure how this is even possible to charge us for something that they didn’t even have. Then told us that we could go online and order it from Walmart!!!!!! then when it came in, we could make arrangements to have them install the radio. unbelievable! I used to think very highly of Best Buy, but after this experience, I don’t think I’ll be shopping there again
Response from Best Buy
August 01, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us and your installation. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/3g45fe), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 23215" and share your full name, email, and phone number.
Thanks,
^ Vanessa
Herb K
July 29, 2025
5 out of 5
Every contact is tops