Frequently Asked Questions About Best Buy Wheeling
How do I check product availability at the Wheeling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheeling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheeling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheeling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1142 reviews)
Kenneth K
November 15, 2025
1 out of 5
11-15-2025. Drove about 50miles to get an orange 17 pro max 512. There is supposed to be one available. Asked for help from the young man greeting us at the door. He said he would find someone. Waited for two employees who were waiting on a guy looking at glasses. After they were done the employees walked away talking and laughing. Wow no phone here. NO SERVICE NO SALE. And after that answer we all should shop elsewhere........
Response from Best Buy
November 15, 2025
Hi, Kenneth,
Thanks for taking the time to leave a review. This is far from the feedback that we strive to hear from our customers. I can understand expecting timely support when visiting us in store.
If you require additional assistance, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #69735” when reaching out.
Martha P
November 14, 2025
5 out of 5
Very helpful staff. Found what we needed.
Al
November 12, 2025
4 out of 5
Best price for a dell laptop with features i was looking for. Was able to order online and pick up. Also got instant credet to pay off in 12 months
Jack P
November 09, 2025
5 out of 5
Excellent people and great products reasonably priced