Best Buy Wheeling

These stores have severaly gone down hill.

Nice store but they don't tell you about charges for recycling old electronics, I had to get a credit card to recycle a old tv

Went for a gaming computer mic and asked where to find it the employee sent me to the speaker section and about a month before I brought a apple pencil/ipad and asked another employee if it was the right one for the ipad and it was not even though he said it was 4 times

Cole was very nice and friendly. Cole gets a 10/10 for quality service. Sadly, it seems like the metric for communication is very ex-parté as Cole and another associate had to reference a girl named Sarah for a lot of my questions. Prior to coming in for a trade in, I had two conversations with best buy support confirming the store would handle my request and it appears that wasn't correct. Best buy support apologized later for the confusion. I was given information passed on from Sarah through another associate that my options were to return my new phone, buy it back, and then get my trade in credit after 24-48 hours, which seemed a bit extreme of a suggestion, or, mail my old phone in as intended instead of going thru the store. I give 2 stars because I would have found it more appropriate for Sarah to speak directly to me to remedy this issue rather than have an associate walk back and forth only a few feet away to talk discreetly. I felt as though my ask for service was being treated as something secret, and that the resolve was to not involve herself directly and instead send a messenger. This method resulted in a few miscommunications that were no fault of the associate but the way it was handled. I felt like I wasn't a part of the discussion that directly involved me and the issue, which was a bit inappropriate. Cole was exceptional and the other gentleman was very polite, but Sarah, if you see a customer and are free to help them and your associates have a learning opportunity, use your customer service skills to show them how it's done instead of using them to relay your answers. I felt very disconnected from the person who was trying to help give me accurate information, and she said nothing to me at any point walking by her a few times when picking up a new phone case. I felt pretty invisible.