Frequently Asked Questions About Best Buy Wheeling
How do I check product availability at the Wheeling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheeling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheeling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheeling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1145 reviews)
Kathy P
January 06, 2026
1 out of 5
Best buy isn't a great place to shop. Nobody knows nothing. Can't phone them, they only have an 800 number which God only knows where this customer service is.
Doug M
January 05, 2026
2 out of 5
The warranty on televisions or tablets, unless you pay for it extra. bought a tablet and a week later I was having problems and it cost me $40 to have them look at it.
Response from Best Buy
January 05, 2026
Hi Doug,
Thanks for sharing your experience with us. We can understand your frustration with your tablet having issues so quickly after purchasing it, and being charged for a repair. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/535q3x), Twitter/X (https://bby.me/c2r76e), or Instagram (https://bby.me/gy6hqs) and mention your "Google review #100785," we'll be happy to look into this with you and provide any assistance you need.
clifton h
December 20, 2025
1 out of 5
No Best Buy for me anymore. Horrible customer service
Response from Best Buy
December 20, 2025
Hello Clifton,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #91940 in a private message.
Facebook (https://bby.me/irzheq)
Twitter/X (https://bby.me/8smgwq)
Instagram (https://bby.me/60v0ih)
John M
December 07, 2025
5 out of 5
Liam helped us on black Friday. Wife and I wanted a desk top computer. He showed us everything we wanted. Then I let him up sell me a PS5. Even though I wanted it anyways. Liam needs a raise.