Best Buy Casper

Madison helped me with a purchase in September and she went out of her way to find me the right product and even found a better price for me on a competitive website that Best Buy matched. Excellent customer service Madison and thank you.

Staff is overall helpful, but why do I need to explain to them why I don’t want to get their credit card? This is also a shared experience my mom went in to get an iPad and the lady checking out was rude, while trying to coerce my mom into getting a more expensive iPad by saying the one she was getting was for children. It’s not, I have the same iPad and it works just fine for what I need it for (school). There’s no reason for the hostility and confrontational approaches when a paying customer says they don’t want a different product or don’t want to open another line of credit. Very unprofessional.

Unfriendly, staff is rude and put out if asked to help you.

Went in this afternoon to talk to the mobile rep Martin. I went in asking if there was anybody who knew how to do AT&T there or had experience so I can ask them a question about ordering a Next Up Anytime upgrade. Martin had gotten on the radio and asked if there was anybody in the store that knew how to do AT&T upgrades the store manager. Shane came over and explained that there was one gal that was able to help but she was currently busy at the moment. I stated that that’s fine. I don’t mind waiting. I still have to go Ndi to pay my bill so it’s not a big deal. Shane then walked away, and I continued to stand there with my friend and my boss from my work, who I happen to see there we were standing around talking And just bullshitting. Next thing I know Shane comes over and yells at me telling me that I have to wait because the gal that can do AT&T is still busy. I then told him that’s fine. I wasn’t worried about it. Once he again walked away. Martin had apologized so much for the way that the manager of the store spoke to me. I’m sorry, but there is no reason for a manager to come back over and raise his voice to a customer who is just standing around talking and waiting. I am so appalled by the way that I was spoke to by a member of Management that I now will no longer set foot in that Best Buy store. I will order all of my stuff from Best Buy online and have it shipped to my house. That man was extremely extremely unprofessional, not only to the point to where I have to write a review, but to wear the representative at the store that I was talking to while we were standing around, even stated that he is going to file a complaint with their corporate or whoever about the manager and how I was treated so if I could give a 0 Star to this Best Buy, I would absolutely