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Services Offered
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Frequently Asked Questions About Best Buy Casper
How do I check product availability at the Casper Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Casper Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Casper stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Casper Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1355 reviews)
jacob m
March 22, 2025
5 out of 5
Alex went above and beyond for us. We had an issue with our insurance on a work computer and he assisted us with everything we needed, he even went as far as to reinstate our coverage so we could get our computer fixed. Thanks Alex and Cameron!
Daniel k
March 22, 2025
1 out of 5
I purchased an Ipad Pro with them and began the setup process and ran into an issue. I had a question about set up. They said they would be glad to help, for a fee. I stated, "I just spent $1300 with you, can't you help me?" Yes, they can help for a fee. I get it that services aren't free all the time, but I just spent a good chunk of money with you and had a question about setup of the product.
In short, I returned the product. If they want to sell products and charge fees for quesrtions after purchasing, Best Buy won't get any more of my money. I know other businesses that are more than happy to help a customer after purchasing a product.
Response from Best Buy
March 22, 2025
Hi, Daniel,
Thank you for taking the time to share this review here, although we hate to hear you were unable to reach support post purchase of your new iPad Pro. We can understand your feelings here, and would like to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64956769. We look forward to hearing from you!
Regards,
^Katie
Kyle R
March 15, 2025
5 out of 5
They have most everything you are looking for in electronics and appliances.
Ashley P
March 12, 2025
5 out of 5
Employees are very helpful and knowledgeable