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Services Offered
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Frequently Asked Questions About Best Buy Casper
How do I check product availability at the Casper Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Casper Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Casper stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Casper Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1359 reviews)
Mary P
April 11, 2025
5 out of 5
I was looking for a Ring doorbell and Chad waited on me. He was so polite and very helpful. That’s why I rated him with 5 stars!
renee t
April 06, 2025
5 out of 5
Very helpful and fixed my computer fast!!
Cyndi R
April 02, 2025
1 out of 5
Purchased washer and Dryer with the word of Roy who stated more then once 2 day delivery which I feel was a deliberate miss presentation my Purchase was not delivered in two days, I canceled order best buy is a joke.
Response from Best Buy
April 02, 2025
Hello,
Thank you for the review. I can understand your frustration with your delivery not showing up on the intended delivery date. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64998475.
Regards,
^Kristy
jacob m
March 22, 2025
5 out of 5
Alex went above and beyond for us. We had an issue with our insurance on a work computer and he assisted us with everything we needed, he even went as far as to reinstate our coverage so we could get our computer fixed. Thanks Alex and Cameron!