As much as I like the people at best buy, the convenient location, the products and services, I'm leaving a bad review because of the AI phone service when I called to check the status of my device. It wouldn't let me speak with a real person and hung up on me three times. This is unacceptable. Fix your phone answering system.
Response from Best Buy
May 31, 2026
Hi,
Having issues with the Ai phone system is upsetting. Let's discuss that experience. Please mention review # 159501 when connect with us on a social media link.
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It looks like Circuit City did before they went bankrupt! Disappointed!
Response from Best Buy
May 27, 2026
Hello Daniel,
Your feedback matters, and we want to know more about your experience, so we can improve. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #157855 in a private message. We’re here to listen and help however we can.
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Great 👍 stuff. Valuable products.
Shows options for TVs yet none of those deals were available