Best Buy Pineville Outlet And Service Center

Buenos precios y variedad

Geek squad is great. Hard to get assistance in other parts of store.

I’ve been to this location quite a few times. I’ve found fantastic deals and have have encountered some great employees and some not so great. Folks that worked in audio instillation (2023) awesome!! Very knowledgeable and helpful. So overall I’d give the store three stars. Pros: Fantastic discounts Great product availability Huge store Majority of the staff is knowledgeable and helpful So my most recent experience was today (12.21.24) of course it’s the holidays and folks are rushing for last minute gifts. The store was adequately staffed and everyone seemed to be working diligently to make sure customers had a fast and efficient experience. Unfortunately, my experience left much to be desired. I came in with my three children (one in a car seat deep, a two year old entertaining himself on the phone and a 13 year old there to help make decisions or wrangle any crazy kids if necessary). Anyhow, asked for assistance to look at some MacBook pros that were refurbished and marked down significantly. A staff member came over and because my signal was too weak to scan the boxes and the MacBooks of course aren’t in original packaging so i didn’t know what was in each box. She opened the cage ever so slightly and slid one MacBook Pro out. So I told her I wanted to see all three options because I want one that has minimal cosmetic damage of course. She was hesitant and apprehensive about doing that. I suggested she just put them on top of the locker and we can look at them one by one. She said she was unable to do that, it had to be at one of the tables and just stared at me like maybe I’d change my mind. I told her that was fine and walked my children over to the tables. The first one she pulls out does have cosmetic damage and I’m like “see this is why I’d like to look at them and pick the best one. She responded “well I can’t tell what’s in the box so do you want this one?” To which I replied - “no I want to see the others. I’m well aware you can’t tell what the item in the box looks like without opening it” so she opens the second one and it looks just fine. So then I’m like “this one will work but this is why I wanted you to allow us to inspect them”. She checked me out and not a thank you. Have a great night. Happy holidays. Nothing. Not even a bag!! My problem with this visit is I felt like she was worried I was going to run out the store with these MacBooks - it’s the holidays , I get it. People are crazy! But ma’am- I have three kids… two under two and I wouldn’t be able to get very far. Additionally if you’re concerned about that, you could have said, I’m only permitted to take one out at a time- are you ok with that approach? But not make me feel like a thief. Also, allowing your customers the opportunity to look at an item that is refurbished is not an obscene ask! I won’t name her because maybe she didn’t mean it the way I perceived it and I don’t want to publicly shame anyone; BUT I definitely encourage the staff to think how their actions, responses, etc may be perceived by a customer.

Great price great products bought a meta be headset for my son was very please! Worth the trip