Best Buy Crystal Lake

I was helped by Matthew when met with my pre-built PCs fans suddenly stopping working. He diligently and professionally helped me find a new fan controller hub as well as fans while keeping morale up with good banter. Highly recommend the service of this Best Buy and their staff, I'm very satisfied with my experience.

Everyone working at the Crystal Lake Best Buy is doing a great job very helpful!

DO NOT BUY ANYTHING FROM THIS STORE. If I could give a -10 stars I would. I dealt with Cody Belcher and Nathan Columbia. They are more concerned with meeting their monthly sales quota than giving honest information. Cody sold us $10k worth of product and didn’t ask if we needed a gas or electric dryer, just began ordering. He blatantly lied to our faces about installation of a sound bar that we were made to pay for. When the product turned up, the dryer had to be returned and we were told by Geek squad that they DO NOT install these sound bars and have constantly had these problems with crystal lake sales people selling things that don’t exist. I emailed Cody and Nathan 3 times to have a manager call me as it is impossible to call the store directly. No response or acknowledgment of the email. When my wife went to speak to them in person and called out Nathan for his lack of response, he ran and hid in the back room of the store. No manager has ever called, customer service is a call center where your time will be wasted. I have spent 10+ hrs on the phone trying to fix multiple problems. Due to the incompetence of the Crystal Lake Best Buy staff, the policy seems to be “waste as much of the customer’s time so they will let the problem die”.

Honestly the worst experience at any retail store. They first took my name to know I'm in line for purchasing a phone. I got look over and see 3 associates one helping someone 2 others doing nothing. This was at the phone service are on April 26 around 645pm. No one is helping me, I keep waiting and then a young lady ask me what do I need. Very rudely I might add. Then I say I'm going to be purchasing this phone right here. She says she will be there soon. I wait 20 minutes and nothing. I placed the order online for a diffrent location. Save yourself the trouble and order on Amazon. Reason why retail stores are failing Amazon, target just provide a better customer experience.