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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1795 reviews)
Pa P
June 05, 2025
5 out of 5
Installer is very kind person
That G
June 05, 2025
2 out of 5
Not a fan of having a guy asking me questions when I walk through the door.
When it was the guy just watching the cameras giving whoever entered a nod it was much better. Now we’re bombarded with 100 questions instead of just letting us walk in & go to where what we’re looking for is at.
This plus the ever decreasing in store stock of items makes buying online instead the better option.
Will only see me for the car guy in back, he’s super professional, gives solid advice, & if there’s ever any issues with the sound system he installed, he’s really good about fixing it to the customers liking.
KEVIN C
June 03, 2025
3 out of 5
This bestbuy is a hit and miss, some employees are very good while others just tell you they can't help you blah blah. If you get a good employee, you will walk out with a deal,but if you get one of the bad employees, then you will never come back here again.
Donna M
June 03, 2025
4 out of 5
Service issues at Geek Squad... helped myissues