Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1851 reviews)
Josh G
December 27, 2025
1 out of 5
I was trying to get a new iPad and the pencil too but i was there waiting for like an hour and half i just see a bunch of lazy people walking around and talking to each other!! Not coming back… sales representatives are really sucksss!
Alex V
December 27, 2025
1 out of 5
I got tossed around from cell phone area to customer service for an hour to get a screen protector replaced. Employees seemed more interested in talking to each other than working. Terrible store. The managers in the cell phone area were terrible to work with. Will not be going back. They also canceled a service I paid for for lifetime screen protector replacement and install, and was told the district manager decided that for just Chicagoland stores.
Response from Best Buy
December 27, 2025
Hi, Alex,
Thank you for your review. It can be frustrating when a policy changes that you aren't aware of. While Best Buy still accepts the screen protector warranty, Best Buy no longer replaces screen protectors for free. There will be a charge for all services completed.
If you'd like to formally document your experience, please send a private message on social media. Kindly include Google Review 95968 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Alex P
December 21, 2025
1 out of 5
Bought a TV in store and it took an hour to get it. Time is money and this was extremely frustrating. Next time it will be from Amazon due to the lack of convenience and terrible delayed experience
John B
December 20, 2025
5 out of 5
Great service. The gentleman who helped me was the best in getting my order.