Best Buy Crystal Lake

The geeksquad Pretty much useless unless it's a problem that you could probably figure out on your own or on youtube... went there on two separate occasions regarding issues with a Samsung phone regarding sign in issues and then the other time for a jitterbug phone for an older family member that was bought in their store using their phone plan.. they right away said "we can't do anything unless it's an iPhone", atleast you gotta give the guys props for letting you know right off the rip their not going to be able to help you and they did recommend a different reapair store the next town over that will actually fix what they say they can when you set up an appointment. wish the geek squad would specify what they can and cannot do with the long appointment making process over the phone with their 3rd party scheduling department... definitely communication error there too about a 50/50 shot if what you tell them in the scheduling department actually gets through to the tech you see in the store generally their going to start fresh with you when you get there anyway... unless it's a basic problem, fix, or repair that is needed I'd look elsewhere because odds are if you go to the geeksquad their probably just gonna hit you with "yea im not really sure", "we can't do anything unless it's an iphone" they will walk in the back to "see what they can do" weather they actually do that or not who knows.. i wouldnt rely on them for parts/screens etc without checking first.. essentially I wouldn't waste your time but if they cannot help you they will atleast point you in the right direction to someone who can, hopefully

Generally enjoy picking things up same day I want them and not ordering from an online retailer. Pretty dissappointed when I found an open box item I was looking for listed at a great price, only to be left waiting at the register with it rung up 80$ more by a man who seemed like his time was being wasted (Verison expert) when he finally came back he said they can't honor the listed price. Found the item cheaper online with next day delivery from somewhere else. I like supporting brick and mortar but BB is 9/10 times a wasted trip.

Worst retail experience in years. They sold me $4,000 of merchandise. When time came for delivery the TV and Subwoofer were lost. I called customer service multiple times and no help. I went to the store they said it would take some time to find it and they would contact me. Nobody did. I called two more days in a row and finally someone claiming to be a manager called and said they could try to reorder everything and would give me a gift card for $100. I told them to just return it all. What a joke.

Dante helped me over the phone with getting a new mouse for my PC and setting up an appointment for a battery replacement for my iphone. Excellent customer service, kind, professional, and helpful.