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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.1
(1819 reviews)
dylan c
August 26, 2025
1 out of 5
I ordered a NEW MacBook since they had none at the store. Instead I received it used and was dirty, had prints all over the screen, dust and grime on the keys, a sticker ripped off the top, and didn’t even have a charger in the slot.
sarah l
August 23, 2025
5 out of 5
I went to the bestbuy store in crystal lake 10 minutes before closing so i was worried i might be rushed out of there, but i ended up getting GREAT service from a guy named Jacob B. He was SO HELPFUL and answered all of my questions thoroughly and efficiently and made sure i had the exact right product i needed THANK YOU SO MUCH !!!!
Susan B
August 23, 2025
5 out of 5
Ordered and paid for Waterpik at Bestbuy.com. About a half hour later I got notification that it was ready for pick up drove to the store and picked it up.easy breezy.
Trinity S
August 21, 2025
5 out of 5
I had a great experience with Nathan Colombia! He was incredibly knowledgeable and took the time to explain all the different laptop options in a way that was easy to understand. He really helped me figure out what would work best for use of a REALTOR. On top of that, he was super funny and made the whole process enjoyable.

About Best Buy Crystal Lake

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