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Best Buy Crystal Lake

ClosedOpens at 10:00 AM
ClosedOpens at 10:00 AM
FridayJul. 410:00 AM - 7:00 PMSaturdayJul. 510:00 AM - 9:00 PMSundayJul. 610:00 AM - 8:00 PMMondayJul. 710:00 AM - 9:00 PMTuesdayJul. 810:00 AM - 9:00 PMWednesdayJul. 910:00 AM - 9:00 PMThursdayJul. 1010:00 AM - 9:00 PM
Services Offered

Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected
  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.1
(1797 reviews)
Agata B
July 02, 2025
1 out of 5
I do not recommend this store. The employees are untrained and uninformed. Instead of learning their products and helping customers, they stand around laughing and chatting. We expected that an employee—especially one working in a specific department—would know about the promotions in that department. But the person who helped us, had absolutely no knowledge about the 4th of July refrigerator deals. It’s unacceptable for a big company like Best Buy to have staff who are so unprepared. We wasted couple of hours there. If you’re looking for serious help and clear information, go somewhere else."
Yvonne G
June 27, 2025
1 out of 5
Was prepared to spend over$1000.00 on a computer. Said they'd send someone right over. Waited over 10 minutes and no one came. Lots of employees yakking with each other, but seemed to care less about anyone else
Pa P
June 05, 2025
5 out of 5
Installer is very kind person
That G
June 05, 2025
2 out of 5
Not a fan of having a guy asking me questions when I walk through the door. When it was the guy just watching the cameras giving whoever entered a nod it was much better. Now we’re bombarded with 100 questions instead of just letting us walk in & go to where what we’re looking for is at. This plus the ever decreasing in store stock of items makes buying online instead the better option. Will only see me for the car guy in back, he’s super professional, gives solid advice, & if there’s ever any issues with the sound system he installed, he’s really good about fixing it to the customers liking.

About Best Buy Crystal Lake

At Best Buy Crystal Lake, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Crystal Lake team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 5880 Northwest Hwy in Crystal Lake, IL, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Crystal Lake? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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