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Best Buy Crystal Lake

4.1
(1771 reviews)
5880 Northwest Hwy
Crystal Lake, IL 60014
(815) 459-7874
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Recent Reviews

4.1
(1771 reviews)
Angel V
March 11, 2025
1 out of 5
Simple questions seem to hard for the employees to answer. Also customer service is horrible took 10 min to tell me they don't have a product in stock.
Ryan W
March 01, 2025
1 out of 5
Called the "store" to ask about an open box item and spoke with someone very helpful. Sue assured me the item was in great condition and missing no parts. Upon arriving at the store to collect my purchase, it was completely unboxed and missing multiple pieces. The store informed me that they don't have a store line and I spoke with someone overseas who was completely unaware of the products condition. Completely unethical and misleading business practices. Would give zero stars if I could.
Response from Best Buy
March 02, 2025
Hi Ryan, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the open-box product wasn't as described when you arrived at the store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64879583. Thanks, ^Caleb
Ken C
February 27, 2025
5 out of 5
I had geek squad clean my hard drive and do several updates . Turnaround was 48 hrs. Top notch techs.
Rob B
February 26, 2025
1 out of 5
What is the point of your service system? Go into store, look around, find something u want, go back to front, give name, go back to product, wait, get product, go back to checkout? What corporate morons thought this was a great idea. Oh, the 1 star is for not just a idiotic process but that wait part... yea, I waited, and waited. Then put down the products I was going to buy and walked out. No wonder best buys are going out of business? Yikes. Was about to spend 800 on graphics card, headset and gift for wife. I'll go to Target. Update. And your response is to waste more of MY time. No, thanks.
Response from Best Buy
February 26, 2025
Hello, Rob, Thanks for reaching out and providing your feedback. Purchasing an item should be an easy process, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64857993". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Thanks, ^Aaron

About Best Buy Crystal Lake

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