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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.0
(1851 reviews)
Josh G
December 27, 2025
1 out of 5
I was trying to get a new iPad and the pencil too but i was there waiting for like an hour and half i just see a bunch of lazy people walking around and talking to each other!! Not coming back… sales representatives are really sucksss!
Alex V
December 27, 2025
1 out of 5
I got tossed around from cell phone area to customer service for an hour to get a screen protector replaced. Employees seemed more interested in talking to each other than working. Terrible store. The managers in the cell phone area were terrible to work with. Will not be going back. They also canceled a service I paid for for lifetime screen protector replacement and install, and was told the district manager decided that for just Chicagoland stores.
Response from Best Buy
December 27, 2025
Hi, Alex, Thank you for your review. It can be frustrating when a policy changes that you aren't aware of. While Best Buy still accepts the screen protector warranty, Best Buy no longer replaces screen protectors for free. There will be a charge for all services completed. If you'd like to formally document your experience, please send a private message on social media. Kindly include Google Review 95968 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Alex P
December 21, 2025
1 out of 5
Bought a TV in store and it took an hour to get it. Time is money and this was extremely frustrating. Next time it will be from Amazon due to the lack of convenience and terrible delayed experience
John B
December 20, 2025
5 out of 5
Great service. The gentleman who helped me was the best in getting my order.

About Best Buy Crystal Lake

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