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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1835 reviews)
Douglas M
October 30, 2025
5 out of 5
I went to Best Buy looking for a new OLED monitor and wasn’t sure what to get. Daniel was incredibly helpful, he showed me all the options, explained the pros and cons, and went over the price ranges in detail. He really knew his stuff and made the whole process easy. I’ll definitely keep coming back to this Best Buy!
John B
October 29, 2025
1 out of 5
I really wish I could leave a zero star review. I went to the Best Buy today in Crystal Lake and purchased a Xbox game pass gift card for PC. The cashier that was there could not seem to be any more annoyed that I was there and checking out. The cashier did not ask for my account information or anything like that and just checked me out and didn’t even look at me. I left and went home to redeem my gift card and upon redemption I received an error message saying “this code is not active please contact merchant to activate this code”. I then called the phone number that was provided for the store and got stuck with an AI assistant who could not answer my question and I had to ask to talk to a worker in store like 5 times before I was able to talk to a actual person. I was then placed on hold for 10 minutes. Someone from customer service answered but not anyone from the store I was trying to contact. Because the cashier did not take down any of my account information the customer service worker was not able to access any purchase information. I was also told that no information on my receipt could be used to access purchase information. The gentleman on the phone then said I have to go into the store and they can decide what they want to do like refund the purchase, exchange the card, or that they could say there nothing they can do. Pretty safe to say my experience was very disappointing both in store and over the phone.
Response from Best Buy
October 30, 2025
Hi, John,
We appreciate you taking the time to share your review with us regarding your recent purchase. We have been alerted to some digital redemption codes experiencing difficulty with being redeemed.
So we can look into this further, please send us a private message on Facebook (https://bby.me/r9po0d), Twitter/X (https://bby.me/ctttf9), or Instagram (https://bby.me/z5u7a0). When you reach out, please mention "Google review 62315," and we kindly ask that you also have your receipt readily available. Thanks!
Leif
October 24, 2025
2 out of 5
No way to contact the store, transfers to some foreign customer service who said I can't speak to the store directly. They never look that busy when I get there, just saying.
REC U
October 21, 2025
5 out of 5
Bhaaloo’s vaca is a Dogtopia pajama party. Safe and sound and fun when we must travel without our pup.