Best Buy Crystal Lake

Unfortunately, I was not satisfied with the service from the sales rep Ken. She was not very helpful, her product knowledge and communication were very poor, and her attitude made the interaction uncomfortable. Even the manager Brandon was not helpful and poor professional too. Not recommend this store!

I called geek squad and asked them if they could test a power supply on a full size arcade game. I told them I was only bringing in the power supply because the game was so bigThey asked is it a lap top or a desktop. I told them it is from a 250 lbs full size arcade machine. They asked what brand and model computer is it. I told them the manufacturer name and the name of the game. I gave them the brand and model number of the power supply. They said they can do that, and made an appointment. After I drove half an hour to the store they said they couldn't test because they don't have the tools. The only tool you need is a multimeter. What bothers me is the person I talked to didn't listen to what I was saying. I drove an hour round trip.

I recently went to this best buy in Crystal Lake and had trouble with the tracfone I purchased. Well Cody went above and beyond to help me. He called the tracfone customer service and helped fix the problem I had! I had to come leave a review!

Had a great experience buying a tv and a robot vacuum. Wayne was awesome very helpful he went above and beyond, very kind. This review is more for Wayne than Best Buy.