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Frequently Asked Questions About Best Buy Tracy
How do I check product availability at the Tracy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tracy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tracy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tracy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1561 reviews)
May R
May 20, 2025
5 out of 5
Fantastic service! In and out less than 10 min. Extremely helpful young man employee. Team carried and loaded TV. Great experience.
Cynthia C
May 13, 2025
1 out of 5
DO NOT BUY big electronics from them, their installation team totally sucks. First, they will send folks who do a piss poor installation and they will tell you it is your fault for ordering the very same parts that their associate told you to get at the store for the TV. Then, they will re-assure you that they will re-schedule you for another day when they will come with the right equipment. Then you wait and wait for the rescheduling email as they promised and yet nothing, you go into the store in Travh to try to get someone to help you contact their installation team to come back and finish the halfway job they started BUT NO, the Tracy store team that actually sold you the TV will tell you that they have no way of contacting their own installation team (yeah right) and then they tell you if they have to put a new installation appointment, you have to pay another $250 when it was their fault that the first installation didn't have the right equipment in the first place. If you insist that their installation has to come back as they said and finish the half jmdone job, then they will give you the run around of you calling a phone that no one ever picks up to try to reach the so called ghost installation team...it's almost like it is not the same Best Buy company that sold both the TV and also have the installers. Finally, you manage to reach someone and they give you a case number to keep waiting. You spend over a thousand bucks for a TV but yet they can't be bothered to ensure customer satisfaction with the installation. They are only concerned about selling you the product and their credit card. Do yourself and avoid this location and their installation team.
Ron D
May 10, 2025
3 out of 5
I expected more selection for the quality of item I bought. I had to spend more money than wanted and still couldn't afford the entire set of items I needed to get
Robert P
May 09, 2025
5 out of 5
Clean, well stocked, and engaged employees