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Frequently Asked Questions About Best Buy Tracy
How do I check product availability at the Tracy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tracy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tracy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tracy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1631 reviews)
Jennifer N
November 30, 2025
5 out of 5
Yoli, was Awesome and very helpful today. She was professional, friendly, and knowledgeable. She helped us as we were looking into a 360 gopro. She helped us get the most for our money. Thank you Yoli, for your time. Thank you Best Buy for hiring very friendly and helpful people. We will be back. ☺️
Town T
November 29, 2025
1 out of 5
Np one was around the help us. I ask someone and he said he will send someone and after waiting for likex10 to 20 minutes no one showed up.
Response from Best Buy
November 29, 2025
Hello,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/6dyfdw), Twitter/X (https://bby.me/cgozk6), or Instagram (https://bby.me/d6fiv5). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #77717.
Regi M
November 28, 2025
1 out of 5
Worst customer service from Lorenzo and Gary and Alisha .
Response from Best Buy
November 28, 2025
Hey, Regi.
It sounds like you did not experience the customer service we aim to provide for our customers. If you would like to provide more details, or have any questions, please reach out to us on social media. Be sure to also mention your Google review number 77036.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Keith J
November 25, 2025
5 out of 5
Went into the Modesto Store, staff helped me order a Surface and have my daughter pick it up in the Bronx NY Bestbuy. Great customer service.