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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1789 reviews)
Robert L
May 16, 2025
5 out of 5
wow lots mixed reviews, my apt at geek desk was on time,had a very good tech do a quick whatever he did, now Chromebook happy and old man happy. Thank You tec's
M
May 03, 2025
1 out of 5
Very rude and unhappy people that work here.
Jakub J
May 03, 2025
2 out of 5
It was goid
Coach R
April 30, 2025
1 out of 5
I calked and asked if they had a replacement battery fir my phone and they did so i made an app
The Geek squad told me 1/1/2 hiyr and 89.00
I payed got my phone no new battery i hav to bring it back it tajes 3 hours to replace
So I make another appointment go there drop it off come back five hours later Still not ready plus they cracked something in my phone but good news. They’re gonna pay for the part that they cracked so my phones been tied up nine hours. I paid for it and don’t have a new battery and their responses their sorry but there’s nothing they can do about it. He said you can just leave it here and go home with your phone. It still works and then come back and waste another four or five hours. Customer service is terrible and obviously the geek squad aren’t the geek squad. Maybe they should teach them a little customer service while they’re teaching them how to break a phone Never again while I go to Best Buy.