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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1867 reviews)
Sarah L
March 27, 2026
1 out of 5
Absolutely horrible customer service. Stood by product trying to make eye contact with an associate. Then I went to the register to ask for help, after two employees finished their personal conversation one of them said you now have to sign in. At a booth no one was attending. Then I was told to wait by the product I wanted, which I then continued to wait forever, then spoke to another employee who said everyone was busy and I’d have to wait. Mind you there were I’ve 4 employees leaning on counters on their cell phones. There were very few customers in the store. I walked out.
Response from Best Buy
March 27, 2026
Hello there, Sarah!
It fully makes sense to expect attentive and friendly support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please connect with us on social media with your name, phone number, and email. Please mention Google Review #135458 in your message. You can find us here:
Facebook (https://bby.me/IBObCu)
Twitter/X (https://bby.me/7u9x9L)
Instagram (https://bby.me/5tgNL5).
Carrie T
March 26, 2026
4 out of 5
The people were all so nice and helpful. I did have a hiccup with the card tapper where I held a different card too close and it charged the wrong card and I was trying to use a gift card. So besides the super sensitive card readers the experience was good.
Kristina B
March 23, 2026
2 out of 5
This location in particular always looks like it’s going out of business 🤷🏼♀️ the displays are always empty. Preferred going to the Gurnee location as the store always looks full, big displays etc.
Response from Best Buy
March 23, 2026
Hello, Kristina,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/Hg5u2D), X/Twitter (https://bby.me/CHtXpp) or Facebook (https://bby.me/mqshgh) with the details of your experience. Also add Google Review 133892. We look forward to hearing from you.
Maximilian R
March 21, 2026
5 out of 5
10/10 experience. Shout-out to BRADEN who took the TV buying process and made it smooth as silk. He was patient, professional, and painless. Definitely going to come back and recommend to friends and family.