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Best Buy Crystal Lake

4.1
(1727 reviews)
5880 Northwest Hwy
Crystal Lake, IL 60014
(815) 459-7874
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Frequently Asked Questions About Best Buy Crystal Lake

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Recent Reviews

4.1
(1727 reviews)
Heather
October 20, 2024
1 out of 5
Not happy. Went in today hoping to get a nice monitor for an affordable price. The guy helping me clearly had no idea what he was talking about. He also was in a hurry. He goes well I think this LG monitor is a great model for you and if it doesn’t fit your budget look at basic ones and find the box underneath the model. Then he walked away! How rude! Does Best But not teach their employees kindness and knowledge on different departments? Lost me as a customer and will let others on social media know as well
Response from Best Buy
October 20, 2024
Hi there, Heather. Thanks for your review. We appreciate you visiting your local Best Buy store to shop for a new monitor. I am always keeping my budget in mind when making purchases, so I understand why you’d want to do the same. That is certainly something that should have been recognized and respected by the Blue Shirt you worked with. What you’ve described is not a reflection of the expectations we have in place for our team members. I’m glad you took the time to bring this to our attention. Our team, which is based out of our Corporate Campus, would like to formally document your report to share with the store leaders. They will be in the best position to ensure this behavior is properly addressed. You’re invited to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64331781. Best, ^Sarah
Austin E
October 19, 2024
5 out of 5
This was my first time at this store. I had an appointment scheduled to fix a nightmare that was caused by a former employee at a different store. John in the install bay was awesome and was able to get the parts that are the source of the issues disconnected. He took time to go over everything that was done and is confident that he will be able to get everything fixed and installed properly. If this review was about Best Buy as a whole, I would give it 2 stars.
Jim L
October 06, 2024
1 out of 5
At checkout and product rang up incorrectly cashier seemed inconvenienced by my asking him to check a $100 different apparently the signs they use aren’t correct and i chose the more expensive item as he checked his watch he went back to exchange for the same item 😒 wonder why Best Buy is not doing good poor customer service too many people walking around doing nothing
Response from Best Buy
October 07, 2024
Hi Jim, Thank you for bringing this to our attention. We understand how frustrating it can be when an item rings up incorrectly and the service doesn’t meet expectations. We’d like to look into this further and make things right. Please reach out to us via private message on one of our social media platforms with your full name, phone number, and email, along with the reference number 64281584. Mention that this is in regard to your Google review, and we’ll ensure your feedback is handled promptly. You can contact us here: Facebook: http://facebook.com/BestBuy Twitter/X: http://Twitter.com/BestBuySupport Instagram: http://instagram.com/BestBuy We look forward to assisting you. Best regards, ^Magee
Jody H
October 04, 2024
1 out of 5
We purchased a tv about 2 weeks ago. Paid for installation, and have gotten a COMPLETE failure from Best Buy in Crystal Lake down to customer service. They are all elated to sell something and make it a simple as possible. Their customer service really is bad. Once a screw up is made on their end with the installation process, they no longer handle you as a customer. For 2 weeks we've been given the run around and given #'s to reschedule an install that they said we didn't pay for (even with the receipt). Asked to talk with a manager, customer service said that it wouldn't help and their wasn't one for us to speak to. Big mistake.
Response from Best Buy
October 04, 2024
Good Afternoon, Jody. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64274875" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

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