Best Buy Crystal Lake

Made return so easy and employee was very friendly and pleasant.

Asked for a price check on a fairly expensive item, was told to wait by the worker at the front because the store is busy. Ok that’s fine no problem. The problem here is that the store wasn’t busy but there was one guy helping customers on the floor by himself while the other 4-5 including supervisor were on their phones and talking at the front. It would’ve taken 30 seconds away from the conversation to make a $500 sale. Not cool but it’s ok because there’s always another store

I am from out of town but visited the Best Buy location in Crystal Lake, Illinois and was pleasantly surprised at the service provided by Daniel Anchor. Daniel assisted myself and a friend picking out a laptop for someone who was not able to come to the store themselves. He assisted our friend over the phone and was able to come to the perfect match! Even though it was not in stock at his location, Daniel still was so kind and professional. He told us of another nearby location that had the model my friend wanted and we were able to get it the next day. Thanks Daniel! (Give this guy a raise and a promotion)

Went in for a Geek Squad battery replacement for my iPhone. Took nearly 5 hours after being told it would take 3 hours. At least be honest with the time if it takes so long :(