Generally Best buy is ok. However when I call to contact the local store you get put on hold, then eventually transferred to a call center in India. They wanted my name, email, phone number before they would Transfere me to the store down the street! ABSOLUTELY NOT! They would not connect my call so I terminated the call. I WILL be complaining about this AT the store in person....Do not allow BEST BUY Or any other company to do this to you, out sourcing jobs to overseas operators!
Response from Best Buy
April 07, 2026
Hey there,
We understand your concerns surrounding your attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/dAqEfZ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139363.
Geek squad guy got my computor up and running so I could plug in at home and do taxes. 30 min. Nice when you know what you are doing.
Amazing experience!! These employees are so hard working and deserve nothing but the best!
Turns out the the night manager and a few employees were cheating the system. They got caught red handed coming out with lots of Pokémon product the night before the drop. I'm sure there is a policy in place for this. Hopefully Best Buy holds these guys accountable. While you have customers waiting in line 8 hrs. for this product. 10 a.m. finally arrives and there is no product. Unbelievable.