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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1920 reviews)
Angela C
August 30, 2026
1 out of 5
I would’ve given zero stars, but that’s not an option One of their top policies is when you’re a Best Buy Total reward member and please don’t get suckered into paying $200 to this company that won’t honor their word for that Total package because they will not honor what they are supposed to. as far as things that is their policy and when you call corporate, it says right in their answering machine, it says that if you return something with the total package you get equal or better value but this store wants to downgrade you to the lowest possible grade buyer beware don’t shop at Best Buy shop at a local non-corporate store you will get honest words that people will hold up
Response from Best Buy
August 31, 2026
Hello, Angela,
Thank you for taking time out of your day to share your feedback. When you return a product, you should expect to get what you paid in return, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/v4U3Po), Twitter/X (https://bby.me/mvzHUx), or Instagram (https://bby.me/cdH3a5). Please reference Google Review, #215787.
Mark
August 19, 2026
1 out of 5
Went into buy dash cam for a forty nine. Dollars went to go check out. They said it's supposed to be seventy nine dollars. It has it clearly marked on the shelf that it was forty nine. They will not honor the price
Response from Best Buy
August 19, 2026
Hi,
Thanks for taking the time to leave your feedback. We understand your concerns with the price not reflecting correctly at checkout, and not being able to get the price seen. We get why you would be disappointed. We would like to speak with you more regarding the matter and get some additional information.
Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 206413 in your message to us.
X: https://bby.me/0ScyWL
Facebook: https://bby.me/CuvIFV
Instagram: https://bby.me/TKoyoX
Dave P
August 16, 2026
1 out of 5
Goes to show why this company is going out of business. I purchase the stereo and all parts needed "Schaumburg Best Buy" to install my stereo. To clarify I went over the parts and confirmed even with the Customer Service Line. Today I drive 30 miles out of my way to Crystal Lake to find out the parts are for the wrong car. I even called and confirmed with Customer Service. The installer tells me he doesnt know how to install the stereo anyway and that there are no parts that he can use. Lastly, he tells me he doesnt have time to fess with my car and pulls it back outside!! Best Buy is horrible!! On all levels!!!!
Perry L
August 15, 2026
1 out of 5
Took 1 hour after booking an appointment just to use Geeksquad