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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.0
(1882 reviews)
Matt S
May 15, 2026
3 out of 5
Generally enjoy picking things up same day I want them and not ordering from an online retailer. Pretty dissappointed when I found an open box item I was looking for listed at a great price, only to be left waiting at the register with it rung up 80$ more by a man who seemed like his time was being wasted (Verison expert) when he finally came back he said they can't honor the listed price. Found the item cheaper online with next day delivery from somewhere else. I like supporting brick and mortar but BB is 9/10 times a wasted trip.
Dominic G
May 14, 2026
1 out of 5
Worst retail experience in years. They sold me $4,000 of merchandise. When time came for delivery the TV and Subwoofer were lost. I called customer service multiple times and no help. I went to the store they said it would take some time to find it and they would contact me. Nobody did. I called two more days in a row and finally someone claiming to be a manager called and said they could try to reorder everything and would give me a gift card for $100. I told them to just return it all. What a joke.
Omar F
May 14, 2026
5 out of 5
Dante helped me over the phone with getting a new mouse for my PC and setting up an appointment for a battery replacement for my iphone. Excellent customer service, kind, professional, and helpful.
Steve C
May 08, 2026
5 out of 5
Dropped off laptop for repairs.

About Best Buy Crystal Lake

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