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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1855 reviews)
Paul B
January 09, 2026
1 out of 5
WOW! What can I say? First I was told by Mark at Geek Squad that they were an authorized service center for Denon and secondly that their service turnaround time was about 10 days. It took more than 10 days to just get to their Chicago service center. In total, the service took 1 MONTH! I got my AV receiver back yesterday, spent over an hour hooking it back up and calibrating everything only to find that the problem I brought it in for still exists. Not only do these people lie to get your business, but they did not in fact fix my unit after having it for a month. You would at least think they could TEST the unit before sending it back to the store. I am hoping they did not Void my Warranty with the manufacturer by "working" on it. I used to work for Best Buy (Not this location) and quit because of the pressure they were exerting on me to sell warranties and memberships that originally were good for the customers but then changed to be nothing more than revenue builders for them. Save yourself and shop elsewhere. I will be going to Amazon or ABT from now on.
Tamara H
January 07, 2026
4 out of 5
I love browsing in this store. The staff is super helpful
Mitchell C
January 02, 2026
1 out of 5
0 stars absolutely 0 professionalism from this Karen of a manager denying a promotion that they have had up for apparently over a year and had not changed the sign. So actively advertising the promotion but refused to honor it. So you guys left that up for over a year and never changed it? Wow that’s amazing work ethic I totally trust you guys to know your own sales!! Never coming back here again I will be driving further to get my stuff from Best Buy locations if at all anymore! Horrible customer service and they wonder why they lose business.
Response from Best Buy
January 02, 2026
Hello Mitchell,
Thank you for taking the time to share your review. We recognize how frustrating it can be to see the wrong price/promotion displayed and then be told it is no longer active. We'd like to follow up and make sure this gets addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ne8g1f)
- Twitter/X (https://bby.me/y3o97n)
- Instagram (https://bby.me/y7c4jo)
When reaching out, please reference your Google Review 99478.
Kindest Regards.
Josh G
December 27, 2025
1 out of 5
I was trying to get a new iPad and the pencil too but i was there waiting for like an hour and half i just see a bunch of lazy people walking around and talking to each other!! Not coming back… sales representatives are really sucksss!