Best Buy Crystal Lake

Tried to make a quick transaction to purchase a GPS. The store had just opened, and we were told it would be a 15 minute wait. We knew which unit we wanted, so utilized the QR code to have the item brought to the store pickup area. While we were waiting, I wanted to utilize the restroom. Mind you this was 20 minutes after the store opened & the restrooms were being cleaned. Our single item was still not ready & the employee at the store pickup area said it would be another 20-30 minutes. Meanwhile, several employees were seen standing around at different kiosks, not seeming to be helping anyone.

We came to this Best Buy store looking for a specific item that the Best Buy website listed as being in stock and ready for pickup. We asked an employee for assistance, and he searched extensively throughout the store and stockroom over and over, even consulting with colleagues. After a considerable amount of time with us standing around waiting, he informed us that he was unable to locate the item. I needed this item immediately for business reasons, so I purchased an alternative product that the employee strongly recommended, hoping it would suffice. Unfortunately, as I suspected, the alternative did not meet my needs, forcing me to make an additional trip to the store to return it. During my visits, I also noticed some unprofessional aspects. One employee had extremely cracked lips, and on another occasion, the employee assisting me had significant body odor. While these are personal matters, they detracted very much from the overall experience. In addition, I noticed several employees standing around in groups talking, and this was also a turn-off. The primary issue was the inaccurate website information. The site listed the item as available for pickup, leading to a wasted trip and considerable frustration. The failed alternative suggestion and subsequent return trip only compounded the problem. These experiences have made me hesitant to shop at Best Buy again.

Nobody came to help me and I had pick up my speakers and put them on a trolley myself and push them across the entire store. There was workers standing around doing nothing.

very nice service