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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1911 reviews)
K J
August 04, 2026
1 out of 5
Since when do you charge $8 for screen protector install? I guess I’ve just been lucky with helpful staff until now?
Michael C
August 03, 2026
5 out of 5
The line for Pokemon card industry has been so disorderly and unprofessional, so I picked a new location, the Crystal Lake Best Buy. It is running so perfectly under the guidance of the GM Brandie. My son could not be happier.
David M
July 26, 2026
1 out of 5
0 stars. I ordered a-pair of iPod 4s Online. I waited two hours never got the email It was ready so I came to the store. They told me that my money still hasn’t cleared so the order hasn’t been pulled yet. I have to wait. So, I left the store went in the parking lot and ordered the same Headphones from Target. On their website, it said it would be ready within two hours. I sat in the parking lot for one hour and still Best Buy has not sent me my email and my iPods are ready at target so I canceled the Order with this horrible company. This company’s service is gone. They need to close all the stores. Change their name and try again with customer service as the main thought behind making profits.
Matthew C
July 25, 2026
5 out of 5
I came in Wednesday looking for a laptop and Michelle approached me in a very respectful and comfortable manner helping me out with finding what I needed. She was very professional about the whole procedure even selling me a total membership. I also got Microsoft 365 which was discontinued since I became a total member. I will definitely be coming back for more of my purchases.