Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1886 reviews)
Randy T
June 03, 2026
4 out of 5
In person service was great.
They need to update their website with what needs to be done before getting there. Said battery must be over 30% . Had nothing on the site that it must be under 60%. So unfortunately had to make a double trip
Dylan C
May 22, 2026
5 out of 5
Shoutout employee Jacob B. on the floor. He holds the knowledge and puts the team on his back. He’s determined to make sure you come back only to best buy of crystal lake because he makes the experience that good.
Matt S
May 15, 2026
3 out of 5
Generally enjoy picking things up same day I want them and not ordering from an online retailer. Pretty dissappointed when I found an open box item I was looking for listed at a great price, only to be left waiting at the register with it rung up 80$ more by a man who seemed like his time was being wasted (Verison expert) when he finally came back he said they can't honor the listed price.
Found the item cheaper online with next day delivery from somewhere else. I like supporting brick and mortar but BB is 9/10 times a wasted trip.
Dominic G
May 14, 2026
1 out of 5
Worst retail experience in years. They sold me $4,000 of merchandise. When time came for delivery the TV and Subwoofer were lost. I called customer service multiple times and no help. I went to the store they said it would take some time to find it and they would contact me. Nobody did. I called two more days in a row and finally someone claiming to be a manager called and said they could try to reorder everything and would give me a gift card for $100. I told them to just return it all. What a joke.