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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1930 reviews)
Demetrio M
October 29, 2026
5 out of 5
Went in almost to closing time, knew what we were looking to purchase just needed a final opinion to fit us best for our needs and Desmond was patient and beyond helpful that he stayed after hours to help us complete this purchase. Definitely recommend Crystal lake Best Buy. Employees are awesome, still served great customer service despite having to stay a little after closing. Thank you!
Tim M
October 22, 2026
2 out of 5
I bought a fridge and the in-store sales guy was excellent. Delivery guys were excellent as well. The “installers” were two young kids that took off the plastic from the outside of the fridge and put the handles on. When I told them the door was not level and then I asked them to level it he said it didn’t need to be leveled and that you just put food in the door to weight down overtime and they will be even. Lol. I had to adjust the feet myself even though I paid extra for installation. Please train your install team.
Response from Best Buy
October 22, 2026
Hey, there!
Thank you for taking the time to provide your feedback. We understand how important it is to feel confident in your installation experience. Our team is happy to address this for you, as Best Buy strives for the best possible customer experience every time. Please send us a message via social media. Our team can be reached on any of the following platforms:
Facebook (https://bby.me/aRdWGB)
Twitter/X (https://bby.me/IvwVwK)
Instagram (https://bby.me/a3y9Ed)
Please mention your “Google Review #241893” when sending us the details on social media.
Memphis W
October 18, 2026
5 out of 5
Alex the man behind geek squad was super helpful and able to fix my device 🙌 Highly recommend looking for Alex
Christian A
October 12, 2026
1 out of 5
But a razor naga, for $75. Open box got home and realized that there is no dongle inside of the Mouse, so I cannot use the mouse. on the box It specifically said that it only had marks and blemishes, not missing any product. I get there to exchange the item and they charge me the difference of what it would be at full price. I don't think it's very fair at all that Because somebody's stole something from your store that now I have to pay an extra twenty dollars because it didn't come as described. I will be taking my business elsewhere