Best Buy Crystal Lake

I bought a fridge and the in-store sales guy was excellent. Delivery guys were excellent as well. The “installers” were two young kids that took off the plastic from the outside of the fridge and put the handles on. When I told them the door was not level and then I asked them to level it he said it didn’t need to be leveled and that you just put food in the door to weight down overtime and they will be even. Lol. I had to adjust the feet myself even though I paid extra for installation. Please train your install team.

Alex the man behind geek squad was super helpful and able to fix my device 🙌 Highly recommend looking for Alex

But a razor naga, for $75. Open box got home and realized that there is no dongle inside of the Mouse, so I cannot use the mouse. on the box It specifically said that it only had marks and blemishes, not missing any product. I get there to exchange the item and they charge me the difference of what it would be at full price. I don't think it's very fair at all that Because somebody's stole something from your store that now I have to pay an extra twenty dollars because it didn't come as described. I will be taking my business elsewhere

This review is directed toward Corporate Best Buy. I’ve been purchasing electronics from Best Buy since we moved here from England 18 years ago. In store service has always very good. In the past, if I needed to talk to someone in the Geek Squad, I could get through and talk to a real human, no problem! Not anymore! Best Buy Corporate has installed an AI bot to take and direct calls. If you insist on speaking to someone, you get transferred to somewhere, but no one ever answers the phone. It took calling 5 calls to try to schedule a time with the Geek Squad when my MacBook Air computer screen cracked. It took me an hour and a half of persistence to finally have the AI bot do what I wanted it to do on the first call! Just schedule the appointment. Three times it said it could not schedule the appointment. Twice it tried to send me a link to do it myself, but no link ever arrived. It was way way beyond frustrating. Had I not had the Geek Squad service plan, it would have adios Best Buy! Anyway, back to my computer screen. I was told the repair would take 5 business days. On Friday, 5 days was up. It’s Saturday, and I can’t call the store to find out what the ETA is regarding getting my work laptop because I’ll end up in a loop with the AI bot again. No one from Best Buy Geek Squad has called me to let me know if my laptop is fixed, so I’m just drifting. I desperately need my laptop back!!!! My only option is to drive 20 minutes to the store tomorrow to find out where my laptop is since a simple phone to the store is no longer an option. So much for efficiency. I’ll be looking for a Best Buy competitor if this is the “best” Best Buy can do for customer service.