Best Buy Crystal Lake

Worst retail experience in years. They sold me $4,000 of merchandise. When time came for delivery the TV and Subwoofer were lost. I called customer service multiple times and no help. I went to the store they said it would take some time to find it and they would contact me. Nobody did. I called two more days in a row and finally someone claiming to be a manager called and said they could try to reorder everything and would give me a gift card for $100. I told them to just return it all. What a joke.

Dante helped me over the phone with getting a new mouse for my PC and setting up an appointment for a battery replacement for my iphone. Excellent customer service, kind, professional, and helpful.

Dropped off laptop for repairs.

I went in the other day and was asked if I needed help. I was then added to a waiting list to be helped in computers. I was waiting for 10 minutes and I asked one of the guys that was standing around and he said he would call someone over. I was frustrated because I was waiting and when I saw him standing there I said to myself well why can’t he help me. So I just kept waiting and then I see 3 people standing in a circle just talking to each other and one of the girls I’m assuming is the manager with glasses and a clip board was laughing very obnoxiously loud. You could hear it from across the store. I had enough and walked out of the store. How is it possible that I was put in a waiting list and I see all these employees standing in a circle laughing when I needed help. What a waste of my time.