Best Buy Crystal Lake

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

No way to contact the store, transfers to some foreign customer service who said I can't speak to the store directly. They never look that busy when I get there, just saying.

Bhaaloo’s vaca is a Dogtopia pajama party. Safe and sound and fun when we must travel without our pup.

Man. I really don't know how to begin. I have pre ordered games twice through them and both times have been an absolute mess. The first time, it took them forever to locate my pre ordered game. This is likely because they just threw the games into the pickup area without much organization. He ended up finding it in a completely different bin? Believe it was Bin X. My initials are SS. not sure where X came from. Today, I preordered Legends ZA a bit ago, I preordered with the intention of actually getting the PREORDER BONUS through best buy. I go in today to find they still can't locate my order, guess the crew that stocks the pickup section just doesn't care because the guy pulled my game out FROM BEHIND the baskets, it had just been thrown behind everything without a care for the actual product. After this exchange I learn that I'm not even receiving the playmat from them because they just don't have one for me? Upon hearing this I look online to hear that they just have no clue how to manage their product. Customers who preordered a month ago aren't getting the mat but people who preordered a week ago are getting one, from the same location mind you. All I can say is, don't bother preordering or trying to buy anything with one of their "deals" or "promotions" as they will likely skimp out on you and you won't receive the product you ordered. Extremely disappointed and dissatisfied. Cannot recommend