Best Buy Crystal Lake

Purchased an asus ROG monitor in used condition listed as excellent. Per the description it should look like new with original packaging. As I get my order they have the sticker on the monitor and the screen is super scratched. Super disappointed about the false advertising and my wasted time.

I didnt need help, but was surprised not one person offerered any considering there was employees all over the place standing around not doing anything. If you look around hard enough, the store brand items are just as cheap as say... walmart or anywhere that has an electronics dept. I went for certain cables, they did have, but theres no rhyme or reason how any accessory is to be found. There seemed to be at least 4 different places for c cables, hdmi, and usb....lots of randomness everywhere but who care. They seemed to have everything as far cables and cords are concerned, just not much options if you need something longer than 10 ft.

The staff seemed more interested in talking to each other than helping the few customers in the store. The manager didn’t know where certain items were and simply pointed toward an aisle, saying, “That’s what we have.” The customer service associate made faces when he had to help me and another customer. The only person who showed good customer service was the cashier at the end — and honestly, he was probably just relieved I was leaving. I recommend going to a different Best Buy if you need to make a purchase, or having your items delivered. Heaven forbid you need to pick something up there and “inconvenience” the customer service associate.

I WENT HERE DROVE 30 MINS AFTER BEING TOLD BY CS THEY HAD SOMETHING IN STOCK TO BE TOLD THEY DONT KNOW WHERE IT IS AND THEY WERE NOT EVEN WILLING TO LOOK I WAS GIVEN THE EXCUSE IT COULD BE ANYWHERE IN THE STORE AFTER WAITING FOR 20 MINS AFTER THE EMPLOYEE WALKED AWAY SHE DID NOT EVEN COME TO TRY TO FIND ME THIS LOCATION HAS THE WORST EMPLOYEES KENYA OR KEN WHATEVER HER NAME IS NEEDS TO BE FIRED ALL OF THE EMPLOYEES IN HERE ARE TEENAGERS THEY STAND AROUND AND GOSSIP THEY HAVE ZERO INTEREST IN HELPING ANYONE WITH ANYTHING THERE IS ZERO COMPASSION OR UNDERSTANDING AN ADULT AN ACTUAL ADULT MANAGER NEEDS TO BE HERE THIS PLACE IS A JOKE DO NOT GO HERE ITS A WASTE OF TIME