Best Buy Crystal Lake

I called geek squad and asked them if they could test a power supply on a full size arcade game. I told them I was only bringing in the power supply because the game was so bigThey asked is it a lap top or a desktop. I told them it is from a 250 lbs full size arcade machine. They asked what brand and model computer is it. I told them the manufacturer name and the name of the game. I gave them the brand and model number of the power supply. They said they can do that, and made an appointment. After I drove half an hour to the store they said they couldn't test because they don't have the tools. The only tool you need is a multimeter. What bothers me is the person I talked to didn't listen to what I was saying. I drove an hour round trip.

I recently went to this best buy in Crystal Lake and had trouble with the tracfone I purchased. Well Cody went above and beyond to help me. He called the tracfone customer service and helped fix the problem I had! I had to come leave a review!

Had a great experience buying a tv and a robot vacuum. Wayne was awesome very helpful he went above and beyond, very kind. This review is more for Wayne than Best Buy.

WOW! What can I say? First I was told by Mark at Geek Squad that they were an authorized service center for Denon and secondly that their service turnaround time was about 10 days. It took more than 10 days to just get to their Chicago service center. In total, the service took 1 MONTH! I got my AV receiver back yesterday, spent over an hour hooking it back up and calibrating everything only to find that the problem I brought it in for still exists. Not only do these people lie to get your business, but they did not in fact fix my unit after having it for a month. You would at least think they could TEST the unit before sending it back to the store. I am hoping they did not Void my Warranty with the manufacturer by "working" on it. I used to work for Best Buy (Not this location) and quit because of the pressure they were exerting on me to sell warranties and memberships that originally were good for the customers but then changed to be nothing more than revenue builders for them. Save yourself and shop elsewhere. I will be going to Amazon or ABT from now on.