Best Buy Crystal Lake

I have come to this Best Buy which is a little bit out of my way, but it's worth it. I went there when I had a problem with my smartphone, and the Geek Squad helped me out, and the manager really listened to my issues and personally sought that the issue (that was the manufacturer's issue) was resolved. That is why we came back here. Again, everybody was very friendly, professional, helpful, knowledgeable, and the store is clean and organized. This time, we were shopping for a refrigerator, and the gentleman, Wayne, was very professional, knowledgeable, helpful, the first time we stopped by. Before our second visit, Wayne replied to our email questions in timely manner, he was professional, very friendly, insightful, awesome customer service skills, and he went above and beyond to make our purchase easy, and satisfactory, and the manager that was there also made it worth our trip and purchase satisfactory, which again convinced us that we will be back to that store regardless of the location. Thank you both!!!!

The 5 stars given on this review are solely about 2 of the employees working at this location, Seejay and Eli. The appliance buying and delivery experience would probably be 3 stars at best. I had issues with what was purchased, and when I went to the store with the problems, these 2 guys bent over backwards to make sure I was taken care of! Their concern and professional attitude during this time were very refreshing, and it actually meant a lot! So if you have an issue, try to find these great guys within the store to help you. Thank you Seejay and Eli, for turning a negative into a positive!

Staff was very helpful, pleasant, greeted me as soon as I walked. They asked me what it was that brought me in, when I told them what I was looking for, I was helped in seconds and the gentleman answered every question I could think of before making my purchase.

Learning along the way!!