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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1898 reviews)
Abraham M
July 01, 2026
5 out of 5
Call before going or purchase online then pick up. Went there and item wasnt in stock nor the substitutes. Really nice people tho.
Luke E
June 29, 2026
3 out of 5
every time I go here it looks more and more like they're just out of business and nobody told the employees. the stock situation is terrible. there are entire sections that are just empty.
Response from Best Buy
June 30, 2026
Hello, Luke,
Thank you for sharing your concerns with the inventory available at the store. We understand that not finding the items you are looking for can be difficult and with so many shopping options they may be sold before you arrive at the store. We would be glad to assist you with ordering for pickup, or shipping to avoid disappointments. Please reach out to us on any of our social media profiles below with Review 180175 to share any concerns you may have with your shopping experience for support.
Facebook (https://bby.me/wmj5dx)
X (https://bby.me/dNH7xO)
Instagram (https://bby.me/wXBSjS)
Renata S
June 25, 2026
5 out of 5
I have come to this Best Buy which is a little bit out of my way, but it's worth it. I went there when I had a problem with my smartphone, and the Geek Squad helped me out, and the manager really listened to my issues and personally sought that the issue (that was the manufacturer's issue) was resolved. That is why we came back here. Again, everybody was very friendly, professional, helpful, knowledgeable, and the store is clean and organized. This time, we were shopping for a refrigerator, and the gentleman, Wayne, was very professional, knowledgeable, helpful, the first time we stopped by. Before our second visit, Wayne replied to our email questions in timely manner, he was professional, very friendly, insightful, awesome customer service skills, and he went above and beyond to make our purchase easy, and satisfactory, and the manager that was there also made it worth our trip and purchase satisfactory, which again convinced us that we will be back to that store regardless of the location. Thank you both!!!!
Douglas R
June 19, 2026
5 out of 5
The 5 stars given on this review are solely about 2 of the employees working at this location, Seejay and Eli. The appliance buying and delivery experience would probably be 3 stars at best. I had issues with what was purchased, and when I went to the store with the problems, these 2 guys bent over backwards to make sure I was taken care of! Their concern and professional attitude during this time were very refreshing, and it actually meant a lot! So if you have an issue, try to find these great guys within the store to help you. Thank you Seejay and Eli, for turning a negative into a positive!