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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.1
(1797 reviews)
Agata B
July 02, 2025
1 out of 5
I do not recommend this store. The employees are untrained and uninformed. Instead of learning their products and helping customers, they stand around laughing and chatting. We expected that an employee—especially one working in a specific department—would know about the promotions in that department. But the person who helped us, had absolutely no knowledge about the 4th of July refrigerator deals. It’s unacceptable for a big company like Best Buy to have staff who are so unprepared. We wasted couple of hours there. If you’re looking for serious help and clear information, go somewhere else."
Yvonne G
June 27, 2025
1 out of 5
Was prepared to spend over$1000.00 on a computer. Said they'd send someone right over. Waited over 10 minutes and no one came. Lots of employees yakking with each other, but seemed to care less about anyone else
Pa P
June 05, 2025
5 out of 5
Installer is very kind person
That G
June 05, 2025
2 out of 5
Not a fan of having a guy asking me questions when I walk through the door. When it was the guy just watching the cameras giving whoever entered a nod it was much better. Now we’re bombarded with 100 questions instead of just letting us walk in & go to where what we’re looking for is at. This plus the ever decreasing in store stock of items makes buying online instead the better option. Will only see me for the car guy in back, he’s super professional, gives solid advice, & if there’s ever any issues with the sound system he installed, he’s really good about fixing it to the customers liking.

About Best Buy Crystal Lake

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