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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1829 reviews)
jeff k
October 08, 2025
3 out of 5
See what you want the look online to find it cheaper somewhere else.
Tracey P
October 07, 2025
1 out of 5
Came to this store in the afternoon big mistake. The workers are all kids that don’t care to help you. I simply asked someone to come help me look at something and they made me seem like such an inconvenience and passed me onto someone else while huffing and puffing lol you are literally getting payed to help people figure things out?? Rude customer service not coming back here again
Tyler S
October 03, 2025
3 out of 5
Not bad, but seem to be a lot of kids standing around and not quite as friendly or eager to help as they once were...Maybe it was just an off night. ??
Adam F
October 02, 2025
1 out of 5
WORST BEST BUY EVER! I placed an order for a game in July that came out today and there were no updates on the order. Called the store 3 times today and no one actually helped me, they couldn't tell me where it was and one time I was actually put on hold and hung up on.
I physically drove to the store asking where my game was and the lady "helping" me had no clue so I just canceled the order. THIS IS EXACTLY WHY PEOPLE ARE ORDERING EVERYTHING ONLINE. worst customer service ever.
Edit: I just reached out to best buy on Facebook and they said the below, and this is exactly why they suck- they're just creating excuses for why the game wasn't available on release day:
Response from Best Buy
October 03, 2025
Hey there.
Thank you for your review, Adam. We can understand how you are feeling regarding this recent experience with your game pre-order having been cancelled. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/9aghrv)
- Twitter/X (https://bby.me/s44hk1)
- Instagram (https://bby.me/s6wpiq)
When reaching out, please mention it is regarding your Google Review 51071.
Kindest Regards.