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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1732 reviews)
Amy K
November 19, 2024
5 out of 5
Daniel A was extremely helpful with my laptop purchase. He was knowledgeable, patient, and most of all had great customer service. I had many questions and he did not hurry me at all through the process. I wish he worked on commission, because he definitely should have earned it. If you need any help with a laptop, or computer purchase I would ask for him!!
Tiffany T
November 15, 2024
1 out of 5
Ordered a GE electric range/oven to be delivered. Made arrangements to be at home for delivery . Had old gas stove removed and an electrician converted our receptacle. Appointment was canceled, received garbled message from customer service the night before - told on back order. Funny because GE shows in stock and available to deliver.
Response from Best Buy
November 15, 2024
Hello Tiffany,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never an ideal experience, so I understand reaching out to us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64430874" and share your full name, email, and phone number.
Thanks,
^Vanessa
Kevin H
November 06, 2024
3 out of 5
Long wait and you have to sign in and wait for someone to come help you
Response from Best Buy
November 06, 2024
Hi, Kevin,
Thank you for sharing your experience with Best Buy in store. I can understand that arriving at a busy store and signing up to get help can be difficult. You can certainly reach out to us with any questions, concerns or experiences that you would like clarification with within the US on any of our Social Media Profiles below with Review 64392472.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Chris G
November 05, 2024
5 out of 5
Quick and easy