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Best Buy Crystal Lake

4.1
(1781 reviews)
5880 Northwest Hwy
Crystal Lake, IL 60014
(815) 459-7874
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Frequently Asked Questions About Best Buy Crystal Lake

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Recent Reviews

4.1
(1781 reviews)
Patty P
April 09, 2025
5 out of 5
Nicky Neece was very helpful and knowledgeable!
Karen B
April 07, 2025
5 out of 5
Great customer service in the phone department!!
Lisa E
March 31, 2025
1 out of 5
I visited the CL store twice in a month’s time and had the exact same disappointing experience. On both occasions, I told the employee at the front entrance that I was ready to buy a TV. Both times, the employee (different each time) told me to go to the back of the store to the TV dept. and he would send someone to help me. Both times, no one ever came to help me. Both times, I told the employee at the front door how disappointed I was that no one ever came to help me and their response was “sorry” with a shrug. 😒
Response from Best Buy
April 01, 2025
Hey, Lisa, Thank you for taking the time to share this review here, although we hate to hear you had 2 negative experiences while attempting to purchase a new TV. We can understand your disappointment, and would like to get some more details from you to ensure this is escalated to the appropriate teams for review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64992189. We look forward to hearing from you! Regards, ^Katie
Eleysa B
March 28, 2025
1 out of 5
Drive further to any other Best Buy! I keep giving this location another chance because it’s local to me, but they seem to not have competent employees. I know there are management issues here because this is my third time going back for a simple Zagg screen replacement and they can’t seem to get it right. (Always quick and easy at Vernon Hills) Last time they were out of stock here for my exact phone size, so they fit me with the next best size, but when I went back to replace it under warranty, was told the only option was to re-buy the correct size… but they were the ones who had me replace to the incorrect size in the first place? This place is in dire need of good leadership to set expectations for simple processes.
Response from Best Buy
March 28, 2025
Hey, Eleysa. Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you private message us, please include your full name, phone number, email, and reference your Google review number #64979553. Regards, ^Jason

About Best Buy Crystal Lake

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