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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.1
(1849 reviews)
Alex P
December 21, 2025
1 out of 5
Bought a TV in store and it took an hour to get it. Time is money and this was extremely frustrating. Next time it will be from Amazon due to the lack of convenience and terrible delayed experience
John B
December 20, 2025
5 out of 5
Great service. The gentleman who helped me was the best in getting my order.
Jake S
December 13, 2025
1 out of 5
Every time I go in, there are about 436 people working, but somehow nobody is available to help in a reasonable time. They have to call someone from who knows where, and if you ask someone else, "they don't work in that section." Last time I was in the store for about an hour just waiting around to get a phone, and just left this time after 15 minutes waiting for a smartwatch when there were 8 workers right next to the section talking and joking around and "someone would be with us in a few minutes." The epitome of why stores are closing.
Brian P
December 09, 2025
5 out of 5
Iconic store in popular location

About Best Buy Crystal Lake

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