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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
More to Explore
Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1724 reviews)
Jim L
October 06, 2024
1 out of 5
At checkout and product rang up incorrectly cashier seemed inconvenienced by my asking him to check a $100 different apparently the signs they use aren’t correct and i chose the more expensive item as he checked his watch he went back to exchange for the same item 😒 wonder why Best Buy is not doing good poor customer service too many people walking around doing nothing
Response from Best Buy
October 07, 2024
Hi Jim,
Thank you for bringing this to our attention. We understand how frustrating it can be when an item rings up incorrectly and the service doesn’t meet expectations. We’d like to look into this further and make things right.
Please reach out to us via private message on one of our social media platforms with your full name, phone number, and email, along with the reference number 64281584. Mention that this is in regard to your Google review, and we’ll ensure your feedback is handled promptly.
You can contact us here:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/BestBuy
We look forward to assisting you.
Best regards,
^Magee
Jody H
October 04, 2024
1 out of 5
We purchased a tv about 2 weeks ago. Paid for installation, and have gotten a COMPLETE failure from Best Buy in Crystal Lake down to customer service. They are all elated to sell something and make it a simple as possible. Their customer service really is bad. Once a screw up is made on their end with the installation process, they no longer handle you as a customer. For 2 weeks we've been given the run around and given #'s to reschedule an install that they said we didn't pay for (even with the receipt). Asked to talk with a manager, customer service said that it wouldn't help and their wasn't one for us to speak to. Big mistake.
Response from Best Buy
October 04, 2024
Good Afternoon, Jody.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64274875" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
mary s
September 27, 2024
5 out of 5
Cruz, geek squad technician, was absolutely amazing!! He immediately calmed my fears that my laptop DIDN’T have a virus by showing me a quick step to get out of the alert screen without compromising my data. He took the laptop to examine the internal components to confirm all is good. He is personalable, calm and knowledgeable. Hugs to Cruz! You gave me the best news that i received in a month 💕👍🏼⭐️⭐️⭐️
Debbie F
September 27, 2024
5 out of 5
I started with online guy on the phone. He was so helpful and was so knowledgeable and it was kind of a hard thing I was asking and with me just having my leg amputated, he arranged for a pick up and then when I got there, the guys were so nice I was in and out so fast, and they even went over it with me it was exactly what I needed