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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1892 reviews)
Andy S
June 15, 2026
5 out of 5
Staff was very helpful, pleasant, greeted me as soon as I walked. They asked me what it was that brought me in, when I told them what I was looking for, I was helped in seconds and the gentleman answered every question I could think of before making my purchase.
Tracey J
June 14, 2026
5 out of 5
Learning along the way!!
Jarosław C
June 12, 2026
5 out of 5
Always something with good promo, specially in open box offer
J B
June 08, 2026
1 out of 5
Extremely poor management experience at Best Buy Crystal Lake (Store #315). I visited in order to use/claim a 4-year Geek Squad Protection plan I paid for, expecting a standard repair or replacement. Instead, the manager on duty, Nikki (“Experience Manager”), dismissed the claim in under a minute, stating the product was “end of life” and directing me to the manufacturer—completely defeating the purpose of purchasing protection through Best Buy. When I questioned this, her response was, “This is my store, I know what can and can’t be done.”
That level of arrogance, combined with a clear lack of understanding of Geek Squad Protection, is unacceptable for someone in a leadership role. No effort was made to verify policy, offer solutions, or assist in any meaningful way. This reflects serious gaps in training, accountability, and customer service leadership.