Best Buy Crystal Lake

I called ahead of time to ask if they price match and they said yes. When I showed up to make the purchase I asked again and they said yes. When it was time to check out the manager refused to price match. I walked in knowing exactly what I was going to buy and was going to sign up for a credit card as well. Walked out with nothing. Terrible customer service.

Purchased a new tv here. I want to be honest the tv itself is fine how ever the staff did not ask us ANY questions about the install process. We informed them upon purchase it was above a fireplace. We where not told that they need two ppl or that (elderly mom) that it would cost EXTRA. Ask questions make sure you are willing to pay any extra fees!!

I visited this Best Buy branch for technical support to repair a damaged phone. Initially, the staff confirmed to me that the team could receive technical service at the store. However, when I passed another employee, he simply refused to help me, selflessly assuring that the work could not be done. The lack of training, lack of empathy and the contradiction between your own team is unacceptable. Wasting customer time because of an employee's poor disposition completely ruins the experience. I hope management will take action on the matter and review the attention of their staff.

Went to get my phone's screen fixed. Talked to geek squad and told me I could probably get it fixed or swop to a new phone since it seemed at better option but that I needed to talk to the other department at bestbuy. Waited there for a few minutes and another person came in and said they couldn't do anything even though I have protection plan and everything for them to do something. He said to just go online or on the app because they couldn't do anything even tho geeks quad said I could get a replacement. Clearly seemed like the guy didn't want to replace my phone or do something about it.