good but over priced as ◼️ ◼️ ◼️ ◼️ I think you know what I mean but besides that this store is amazing employees chill and everyone was having a good time
Response from Best Buy
July 19, 2026
Hello ,
We’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #190258 in a private message. We’re here to listen and help however we can.
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It's been a while since I've been in a Best Buy and it has really changed and not for the better. No more customer service, and the inside of the store feels drab and unkempt. I was looking for a projector for backyard movies. When I asked the employee, he said, "Look online" and walked away. Not the Best Buy I used to enjoy shopping at.
Response from Best Buy
July 19, 2026
Hello, Daniel,
We are sorry to hear that you were dismissed by the Best Buy consultant at the Best Buy Crystal Lake, IL store. We would be glad to investigate this concern if you would like to reach out to us on any of our social media profiles below with Review 190251.
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Noah was not only extremely pleasant, but extraordinarily helpful at my visit to Best Buy. He is a fantastic employee, & he made my 1 of very few visits to Best Buy an amazing experience. Not enough stars on this chart to represent the customer service my girlfriend and I, received at this location! A+++
Purchased a Kenwood radio from Best Buy a year ago and the touch screen quit working. Talked with a service technician and there was nothing they could do. I agreed to purchase a new radio but was informed I would have to pay for the installation.
I asked to speak to the manager and apparently he didn't have the stones to take 2 minutes with a customer and sent the service technician back to tell me no. Great customer service Best Buy... you just lost a customer for life.
Response from Best Buy
July 17, 2026
Good Evening, John,
We definitely understand how you are feeling after your radio stopped working unexpectedly, and you did not get the support you needed. We would be happy to partner with you directly, so we can look further into this situation. Please send our team a private message on social media that includes your Google review case ID: #189421.
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