Best Buy Crystal Lake

So I was returning a ps5 controller bc it had some defects ( o button was sticking) so I went to this location to do that. They had to order one bc none were in stock. I got the new controller in the mail and it was damaged. I went to the store showed them and the store manager David came out to look at what could be done. David tried to rub off the damage thinking it was something that would rub off. Unfortunately it made the problem worse and on top of that the controller was not in stock at any bestbuy or online. So I had to get a similar one but not the exact same. I was very upset and David handled it very well and was very understanding. Come a month later I saw they had it online. So I went in and it was a hassle free experience.

Unfortunately, I was not satisfied with the service from the sales rep Ken. She was not very helpful, her product knowledge and communication were very poor, and her attitude made the interaction uncomfortable. Even the manager Brandon was not helpful and poor professional too. Not recommend this store!

I called geek squad and asked them if they could test a power supply on a full size arcade game. I told them I was only bringing in the power supply because the game was so bigThey asked is it a lap top or a desktop. I told them it is from a 250 lbs full size arcade machine. They asked what brand and model computer is it. I told them the manufacturer name and the name of the game. I gave them the brand and model number of the power supply. They said they can do that, and made an appointment. After I drove half an hour to the store they said they couldn't test because they don't have the tools. The only tool you need is a multimeter. What bothers me is the person I talked to didn't listen to what I was saying. I drove an hour round trip.

I recently went to this best buy in Crystal Lake and had trouble with the tracfone I purchased. Well Cody went above and beyond to help me. He called the tracfone customer service and helped fix the problem I had! I had to come leave a review!