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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1804 reviews)
Margie L
July 21, 2025
5 out of 5
great service
shaan y
July 20, 2025
1 out of 5
They shouldn't even get a single star I went to this store for a phone case I had it to ask someone to help me out she goes let me find someone they were barely busy maybe 2 or 3 customer most of them were by themselves I had it to find myself what I was looking for help came after 10 minutes I would understand if they were busy but they were not busy at all very bad attitude when I asked this girl can someone help me she goes what do you need instead sure let me find someone
Response from Best Buy
July 21, 2025
Hello, Shaan,
Thanks for taking the time to share your review with us. I understand how important it is to review quality and efficient assistance when trying to make a new purchase. We would like to have a member of our team further discuss this matter with you.
Please reach out to us through a private message on Facebook (https://bby.me/sfh586), Twitter/X (https://bby.me/3j5p5f), or Instagram (https://bby.me/s3tqcw). For the quickest assist, please include "Google Review 18353" in your message. Thanks!
Regards,
^April
Ruth T
July 19, 2025
5 out of 5
This is a review for a very special Team Member who is also an Assistant Manager at the Crystal Lake store
He is a very calm but committed person who took my situation very seriously and became the hero in the worst situation ever
He worked very hard hard to fix the problem
and ultimately saved the sale and saw it through for a positive outcome
Nikko Fenske should be recognized for his dedication to customer service and loyalty
He is an amazing young man
Ruth Trosclair
Ryan S
July 16, 2025
1 out of 5
Purchased an insignia paper shredder from this outlet store in Crystal lake, IL some time in early 2025 along with an HDMI adapter cable for my laptop. I always use the option at check out to email my receipt to my account online. However, after bringing in the purchased insignia paper shredder that has broken down after 2 months of use, I am looking into getting a warranty for this product as I am still within the 12 month warranty term period. However, Best Buy has no recollection or transaction of records of this purchase on my account. Their website shouldn’t even exist if this is the type of service you get in return.
Response from Best Buy
July 17, 2025
Hello and thanks for reaching out on Google, Ryan.
We understand the frustration when your purchase is unable to be located in our system. We would like to look into this and help.
Please reach out to us in a private message on Facebook (https://bby.me/p4b53f), Twitter/X (https://bby.me/g69lu3), or Instagram (https://bby.me/mspto0). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 16720.
Regards,
^ Graham