Best Buy Crystal Lake

I have never had such a negative experience with a business. First, our fridge broke Monday. We ordered a new one that day, and we were told it would arrive Thursday. When the men arrived to install our new refrigerator, I was treated very poorly from the first sentence. I answered the door, and the man said “where is the new one going?”. When I showed him where the new fridge would be going, he asked me if we had “measured the area since the new one was so big”. I told him yes we did, and explained that there are multiple different entrances that he could bring the fridge though. He then went to pull out the old fridge, and asked me “what was wrong with this one?” I told him it was broken and that it was already unplugged. When he looked behind the old fridge, he then said “I know you don’t know anything about plumbing, but there is a kink in the water line”. I then asked him if I could contact the home owner, considering they were not able to be home, and I needed them to have the information on what was going on. He then told me that he “would not be explaining this to someone more than once, or going back and forth, back and forth.” He then went on to explain that if he “disconnected the old fridge, the water would spray everywhere.” Therefore he would not be able to disconnect the old one and put the new one in. Now, when we bought the new fridge, we were told that there was a (if I recall correctly) $30.00 charge for new hardware for the water line. We were also told that if the installers didn’t use the new hardware, we would be able to return all of it. This was very confusing to me, considering when the installers were here, I was told we needed to get a new water line, then they could return to install the new refrigerator. All of this being told to me as he had a new water line in his hand and he was showing me what I needed to go buy. The water line in his hand being the one we purchased. I then asked them to “please leave the new refrigerator here considering it was already here and in the truck.” The man told me he would “only hook it up in the garage, so then we would have a refrigerator to use.” I do appreciate the thought in that, but I then asked him to “please just bring it inside and leave it in the kitchen and we would figure out what to do with it from there,” and then man just kept asking me “why I would want them to do that”. Eventually, he said he would bring the new one inside. A few moments after getting the new fridge off the truck, the man came back inside and said “the new fridge is damaged and that there is a dent in one of the drawers”. I told him we would not be taking that one, and he could take that back with him. He told me he would be “contacting customer service so that we could figure out getting a new one” and we never heard from anyone. I did call customer service to explain my negative experience, and was hung up on 3 times. Overall, this was an absolutely TERRIBLE experience. We did cancel our order, and will be going through a different service to get a refrigerator, and for any home improvement in the future.

Daniel A was extremely helpful with my laptop purchase. He was knowledgeable, patient, and most of all had great customer service. I had many questions and he did not hurry me at all through the process. I wish he worked on commission, because he definitely should have earned it. If you need any help with a laptop, or computer purchase I would ask for him!!

Ordered a GE electric range/oven to be delivered. Made arrangements to be at home for delivery . Had old gas stove removed and an electrician converted our receptacle. Appointment was canceled, received garbled message from customer service the night before - told on back order. Funny because GE shows in stock and available to deliver.

Long wait and you have to sign in and wait for someone to come help you