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Best Buy Crystal Lake
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Crystal Lake
How do I check product availability at the Crystal Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crystal Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crystal Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1830 reviews)
Stephen
October 16, 2025
1 out of 5
Man. I really don't know how to begin. I have pre ordered games twice through them and both times have been an absolute mess. The first time, it took them forever to locate my pre ordered game. This is likely because they just threw the games into the pickup area without much organization. He ended up finding it in a completely different bin? Believe it was Bin X. My initials are SS. not sure where X came from.
Today, I preordered Legends ZA a bit ago, I preordered with the intention of actually getting the PREORDER BONUS through best buy. I go in today to find they still can't locate my order, guess the crew that stocks the pickup section just doesn't care because the guy pulled my game out FROM BEHIND the baskets, it had just been thrown behind everything without a care for the actual product. After this exchange I learn that I'm not even receiving the playmat from them because they just don't have one for me? Upon hearing this I look online to hear that they just have no clue how to manage their product. Customers who preordered a month ago aren't getting the mat but people who preordered a week ago are getting one, from the same location mind you.
All I can say is, don't bother preordering or trying to buy anything with one of their "deals" or "promotions" as they will likely skimp out on you and you won't receive the product you ordered. Extremely disappointed and dissatisfied. Cannot recommend
Response from Best Buy
October 16, 2025
Good Afternoon, Stephen.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#56597" for reference. You can find us here:
Twitter(X):
https://bby.me/vr8e2g
Facebook:
https://bby.me/jhryzh
Instagram:
https://bby.me/tbzpgv
jeff k
October 08, 2025
3 out of 5
See what you want the look online to find it cheaper somewhere else.
Tracey P
October 07, 2025
1 out of 5
Came to this store in the afternoon big mistake. The workers are all kids that don’t care to help you. I simply asked someone to come help me look at something and they made me seem like such an inconvenience and passed me onto someone else while huffing and puffing lol you are literally getting payed to help people figure things out?? Rude customer service not coming back here again
Tyler S
October 03, 2025
3 out of 5
Not bad, but seem to be a lot of kids standing around and not quite as friendly or eager to help as they once were...Maybe it was just an off night. ??