Calling this number reaches a bot. I get that businesses are moving towards AI but I just want to speak to a person. When you call, you have to answer multiple questions to reach a person, if you don’t, it hangs up on you. AWFUL experience for customer support
The employees were friendly, asked several times if we needed help. Their laptops, TVs, and monitors selection was much larger than expected.
Generally Best buy is ok. However when I call to contact the local store you get put on hold, then eventually transferred to a call center in India. They wanted my name, email, phone number before they would Transfere me to the store down the street! ABSOLUTELY NOT! They would not connect my call so I terminated the call. I WILL be complaining about this AT the store in person....Do not allow BEST BUY Or any other company to do this to you, out sourcing jobs to overseas operators!
Response from Best Buy
April 07, 2026
Hey there,
We understand your concerns surrounding your attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/dAqEfZ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139363.