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Frequently Asked Questions About Best Buy Crystal Lake

How do I check product availability at the Crystal Lake Best Buy?
How do I check my order status?
My local Crystal Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crystal Lake stores’ holiday hours?

Recent Reviews

4.0
(1852 reviews)
Mitchell C
January 02, 2026
1 out of 5
0 stars absolutely 0 professionalism from this Karen of a manager denying a promotion that they have had up for apparently over a year and had not changed the sign. So actively advertising the promotion but refused to honor it. So you guys left that up for over a year and never changed it? Wow that’s amazing work ethic I totally trust you guys to know your own sales!! Never coming back here again I will be driving further to get my stuff from Best Buy locations if at all anymore! Horrible customer service and they wonder why they lose business.
Response from Best Buy
January 02, 2026
Hello Mitchell, Thank you for taking the time to share your review. We recognize how frustrating it can be to see the wrong price/promotion displayed and then be told it is no longer active. We'd like to follow up and make sure this gets addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/ne8g1f) - Twitter/X (https://bby.me/y3o97n) - Instagram (https://bby.me/y7c4jo) When reaching out, please reference your Google Review 99478. Kindest Regards.
Josh G
December 27, 2025
1 out of 5
I was trying to get a new iPad and the pencil too but i was there waiting for like an hour and half i just see a bunch of lazy people walking around and talking to each other!! Not coming back… sales representatives are really sucksss!
Alex V
December 27, 2025
1 out of 5
I got tossed around from cell phone area to customer service for an hour to get a screen protector replaced. Employees seemed more interested in talking to each other than working. Terrible store. The managers in the cell phone area were terrible to work with. Will not be going back. They also canceled a service I paid for for lifetime screen protector replacement and install, and was told the district manager decided that for just Chicagoland stores.
Response from Best Buy
December 27, 2025
Hi, Alex, Thank you for your review. It can be frustrating when a policy changes that you aren't aware of. While Best Buy still accepts the screen protector warranty, Best Buy no longer replaces screen protectors for free. There will be a charge for all services completed. If you'd like to formally document your experience, please send a private message on social media. Kindly include Google Review 95968 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Alex P
December 21, 2025
1 out of 5
Bought a TV in store and it took an hour to get it. Time is money and this was extremely frustrating. Next time it will be from Amazon due to the lack of convenience and terrible delayed experience

About Best Buy Crystal Lake

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