Best Buy Pineville Outlet

This is a real review, from a real person. I made the decision to update my computer and was seeking a gaming computer. After hours of research I made way to the Pineville best buy, I was greeted by an employee, I knew which computer I wanted and he went looking for it. It wasnt in the place it should have been and wasnt able to be located immeditely, this employee gave up almost immediately saying the online inventory isn't always accurate. Definitely a disappointment. I wandered around for a minute doing a little research on where I could actually buy the computer. I by happenstance, ran into Ben. Amazing amazing amazing! He immedietly assured me that he was the right guy for me and could help me with any questions or concerns, I told him about the computer that wasn't in stock. He advised that he just saw this said somputer and went looking for it. After a little bit he returned with the computer I was looking for, it wasn't in the typical place they put computers but he tracked it down and found it for me to purchase. This no only showed his knowledge of the store and inventory but showed his willingness to actually look and solve my problem. Not just throw his hands in the air and say "oh well". Needless to say I bought the computer, while buying the computer I was able to get more details on other products I was looking to buy. Ben solved all my issues, while showing that he genuinely cared for me not only as a customer but as a PERSON. I love Ben for this and will make it a point to buy from this store when possible. Because he created this experience for me. Ben is the epitamy of an employee I would hire for my team. You can teach aptitude but you cannot teach attitude and Ben had a great attitude and is prime for leadership in a retail envirment. Hopefully Best Buy will nurture this! Thank you Ben!

Didn't have what I was looking for after another store said they had it in stock.

The store was fine. They had plenty of open box appliances, TVs, audio equipment and more. Staff was friendly and helpful. My only issue is with an open box washer my wife and I bought from them. The washer was listed in Excellent condition and fully functional but was actually in much poorer condition and wasn't actually fully functional. We didn't know this or notice any issues when they first loaded the washer up for us because it was fully wrapped in plastic wrap. When we got home and got the washer unwrapped. We noticed the washer lid wouldn't close all the way on one side because of a busted hinge; which, made it so the washer lid couldn't lock. Moral of the story, fully inspect your open box item before you leave.

No problem being directed to exactly what I needed .....friendly, courtesy service