Best Buy Pineville Outlet And Service Center

Easy pick up and Glen answered all my questions. Much better pickup experience than the purchase one.

Good prices for open box items

Okey so lets start with the good. They owned up to the major mistake made on their part. And made it right cost wise. I just want to start by saying that this is my honest opinion and in no way to bash bestbuy or this specific location for anything other than servicing/repairing devices. I WOULD NOT BRING YOUR DEVICE FOR REPAIR HERE. SEE WHY BELOW... I still feel the need to post a one star review because unfortunately after what happened I wouldn't trust them to service a device again. And because 6 months worth of data/memory on my device is lost. I can't get that back and I don't want to blame bestbuy but this would have been avoided had they sealed my phone properly. Now lets get to the story: I call Apple about my iPhone battery draining quickly. So they run diagnostics on my iPhone remotely and confirm the battery is under 79% or whatever threshold system they use to see if your device qualifies for a battery replacement. They schedule me an appointment for a battery replacement at this very bestbuy. Prior to the appointment I back up my phone. The appointment goes smoothly takes approximately 40 minutes to complete the replacement. Keep in mind this was January 2025. And everything appeared to be working properly with no issues. Now fastforward to the 4th of July 2025. I get in the pool with my phone in my pocket for literally 5 seconds. Realize I forgot the phone is in my pocket, immediately take it out and attempt to power it off. But the screen wouldn't even come on for me to do that. Shortly after I realize that the phone is full of water. Literally shaking the phone upside down and water is pouring out of the top of the screen. So I go to Apple the next day. They say they can't do anything because the damage is liquid/water damage so they won't touch the device. And furthermore, they say bestbuy is a third party and isn't actually Apple so they wouldn't be able to help me anyway. And don't even get me started I argued with them for a while about that. Especially considering that Apple scheduled the appointment for me here. But they give me a document stating that the device was not sealed properly based off of their visual inspection. So we go to bestbuy the following day and explain that the phone had a battery replacement and was not sealed properly. Surprisingly, we didn't even have to argue with them or show them the statement from Apple. They immediately took the phone to the techs. Came back shortly after and mentioned the phone is not repairable and that they would replace my device for the exact same iPhone new. So they ordered the iPhone and replaced it a few days later. What I will say is that I'm still not sure if the phone they gave me is new because it came in a brown box with no labels or anything. Apple can't even confirm if it is refurbished or actually new. But I'll give them the benefit of the doubt and trust that it is new. Either way all the data between January & July is gone. Luckily I didn't delete the back prior to that. Because I don't typically back my phone up.

A lot of appliances but very damaged