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Best Buy Pineville Outlet
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Recent Reviews
3.9(2541 reviews)
Tiya M
July 09, 2026
3 out of 5
Purchased open box Insignia Washer... did not work, drum was not turning, the agitator pushed all the clothes to one side causing unbalanced error code no matter how small the load. Tech came out to repair and it might any number of issues. Returned it today. Customer service was dry. When you walk in the front greeting area employees seemed annoyed when customers entered the store. Thanks to the 2 employees that removed the washer from my truck and the young lady that processed my return.
Response from Best Buy Outlet
July 09, 2026
Thanks for sharing this review. While we're glad to hear our team was able to help process your return, we can understand your disappointment with the issues with the washer and hassle this caused. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/fUSMil), Twitter/X (https://bby.me/JiZPCV), or Instagram (https://bby.me/zhBfoi). Please include the Google Review reference number #185147 when reaching out.
A S
July 06, 2026
1 out of 5
This is literally the laziest store. I come in, to buy multiple TVs, they literally have half their items without prices on them, then you have to run people down to get a price, how is this a store for technology and yet has the least amount of technology of any type of electronic store. They have price tags that don’t work. This store could do much better with better management, common sense, and less excuses.
Response from Best Buy Outlet
July 06, 2026
Hello,
Having concerns with pricing missing on items that are on the floor in the Pineville, NC Best Buy location can be difficult. During busy holidays this can be done to allow stock to be visible and available to customers in the store. You can always look up items using the Best Buy App to check the current pricing as well. If you would like support with purchasing televisions for pickup or delivery we would be glad to help if you would like to reach out to us on any of our social media profiles below with Review 183837.
Facebook (https://bby.me/cUC4JA)
X (https://bby.me/CHhBvc)
Instagram (https://bby.me/4rV16T)
Mikey J
July 01, 2026
5 out of 5
I went there to get a refrigerator that help was great. Esmeralda gave us quality customer service. She's an associate but she should definitely be promoted!
James O
June 16, 2026
1 out of 5
After receiving zero help, I decided on a Samsung monitor. There were 2 for the same price.
After waiting 10 minutes for a cashier, the item rang up 33% more than the marked price.
When I questioned the cashier, he told me that the price tag didn't update and that was the price. When I questioned it again the cashier said I should just understand.
The manager comes over and says it will take 20 minutes for him to update the system. He then proceeds to walk away and started to help other customers.
This place is not run well and the customer service is horrible.
Response from Best Buy Outlet
June 16, 2026
Hello, James,
Thank you for reaching out to us here. We understand how important excellent customer service can be for a great deal, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 173467.
Facebook (https://bby.me/cTQZKz)
Twitter/X (https://bby.me/BBTTwW)
Instagram (https://bby.me/4fHAQ5)
We look forward to assisting you there.