Best Buy Pineville Outlet

I've visited 3 times with 3 completely different experiences. Firstly, the only reason any stars were earned was from the AMAZING and genuinely FANTASTIC service from a young lady named Grace who knew about everything I had questions for, dropped everything she was doing to help me, and provided phenomenal customer service. However, my last visit made me wish I would have gone elsewhere. Terri le customer service by someone who's name I was never told who did not wish to help me or anyone else. The products are fine, they work as intended with no problems or missing parts (unless otherwise described in detail at the store). Whatever you do, however, DO NOT PAY FOR THE DELIVERY. Don't do it. They tell you one date and blatantly lie. On top of that, they change the date without your authorization and refuse to help in any way. I spent 20 minutes on the phone with customer service and got nowhere except being told they made a decision without my consent. Awful experience and not worth the money. Thanks to them, I now have to take the day off of work and wait for them to deliver something that was supposed to be scheduled according to my needs. Terrible.

Prices weren't that great, can't inspect tv's over 65".

Technicians are very helpful & attentive.

The best buy outlet is definitely a unique place to find a good deal. I will say you never fully know what to expect but that's part of the fun!