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Best Buy Pineville Outlet And Service Center
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Recent Reviews
3.9(2459 reviews)
Dennis G
November 21, 2025
2 out of 5
I purchased 2 TV's within a two day period from the Best Buy Outlet in Pinevill, NC. Both of the TV's were classified as Open Box in excellent condition.
The first TV was a TCL QM7 98 Inch and the second TV was an Insignia 55 inch Fire TV.
Upon the arrival of the installer, who was going to mount my TV's, he discovered that both of the TV's were missing crucial parts. My 98 inch TCL was missing the power cord as well as the remote and the Insignia was missing the power cord.
This shouldn't have happened as I was advise by the sale rep at the Best Buy Outlet that open box items that are deemed "Open Box in Excellent Condition" are basically new items that have been returned with all parts.
Samantha J
November 15, 2025
1 out of 5
Horrible place!!! I was not greeted, they didn’t help me didn’t even ask if i needed help. Asked one person for help they told me he was busy. Left and wasn’t told goodbye, these people don’t want no money. Was about to spend thousands of dollars, will not return and will take my business somewhere else.
Response from Best Buy Outlet
November 15, 2025
Hello, Samantha,
Not being greeted and told Goodbye when entering a busy store can certainly be difficult. During the holidays we certainly do our best to attempt to assist customers in any way we can. If you would like to speak more on your concerns please reach out to us on any of our social media profiles below with Review 69641 for support.
Facebook (https://bby.me/104lwn), Twitter/X (https://bby.me/kdni6t), Instagram (https://bby.me/3yotdm)
Wilmer D
November 07, 2025
5 out of 5
Excellent
Ernest G
October 25, 2025
4 out of 5
Appliances, TVs, etc.