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Best Buy Pineville Outlet
Services Offered
Car & GPS Installation Services
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Recent Reviews
3.9(2473 reviews)
Clifton B
January 08, 2026
4 out of 5
Sale clerk in auto was a great help to determine my needs before purchase
John h
January 07, 2026
4 out of 5
You can find some good deals and they will deliver it. Online says they don’t. So don’t get fooled
Renee S
January 01, 2026
5 out of 5
Great prices, upfront descriptions, and helpful staff.
Miguel A
December 22, 2025
1 out of 5
I purchased an open box Martin Logan 600 X subwoofer from this location. I drove five hours there and back from Raleigh to go pick it up. I picked it up on the 10th and haven’t had a chance to set it up until now. I just now realized they gave me the completely wrong model which of course it’s a lesser model and not a better one how convenient for them? They gave me the Martin Logan 300 X instead of the 600 X. Today is the last day to return it and I am out of town. Customer service says essentially that if I don’t return within 14 days, that’s on me. I will never buy from Best Buy again and will be disputing the charge with Amex
Response from Best Buy Outlet
December 22, 2025
Good Evening, Miguel,
We understand how you are feeling after driving a significant distance to pick up an open box item, only to receive the incorrect item. We would love to look into this situation further with you. Please feel free to send our team a private message via social media, so our team can review this. Make sure that you include your Google review case ID in your message: #93205.
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