The staff here is wonderful! Friendly and helpful. Store is clean and organized. So glad we have Best Buy. Love supporting this awesome brick-and-mortar business.
The store is clean and the employees are proactive. I was browsing and approached by several team members to ask if I needed anything. The store was lacking in some stock of the things I was looking for but had a good amount of other products. Had an employee sit down with me and help determine if Best Buy carried compatible car upgrades. Unfortunately, they didn't but it was helpful none the less.
Possibly the worst experience I’ve ever had with a mobile department. The guy who helped us was either completely new or just didn’t care to learn what he was doing. Took us nearly two hours just to do an upgrade. On top of the whole process taking forever, he constantly had to walk around looking for others to help him during the process, then he had the gall to continue trying to upsell me on services and devices, and he never even processed our trade in! That would have cost me $1300 if I wasn’t on top of it.
I used to work in the mobile business, so I get it. But after this experience, I will never come to Best Buy to do any mobile services again.