Frequently Asked Questions About Best Buy Grapevine
How do I check product availability at the Grapevine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grapevine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grapevine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(2627 reviews)
Madison
October 30, 2024
5 out of 5
Collin helped us with gaming products and was extremely helpful and polite! Nicest Best Buy that I’ve been to in DFW! Very clean and all staff is great!
Bernadette W
October 22, 2024
5 out of 5
Went in looking for a phone case. Bree was very helpful and knowledgeable. In a world where customer service is lacking these days, she made my shopping experience a pleasant one.
luz s
October 20, 2024
5 out of 5
Friendly staff.
Magdalena R
October 13, 2024
3 out of 5
They doesn't have anything I asked for.
Response from Best Buy
October 13, 2024
Hi Magdalena,
Thanks for sharing this review with us here. I'm concerned to hear that we didn't have what you were looking for, which I understand can be disappointing. We'd be happy to discuss this further with you if you'd like to share any additional feedback, or are in need of further assistance. If so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64305612 so we can assist.
Thanks,
^Caleb