Best Buy San Francisco (13th And Harrison St.)

Great experience buying a TV here. Ask for Max in the TV department - he’s super knowledgeable and even told me the LG OLED I wanted doesn’t include a stand. After talking through what mattered, he helped me narrow down the options and gave a solid recommendation. The prices here are great too - same as Amazon and Costco!

Good luck getting support from anyone that works there. Everything locked away. No one there to unlock.

Just as you would expected

Let me start by saying that the onsite staff at the Harrison St store are very nice and professional. Calling and getting someone at the store is deliberately and intentionally impossible; unless someone from the store gives you a phone number with an extension number. In other words, one is stuck with a call center agent who is very polite but “handles you.” I purchased a 65” LG flat screen in May of 2024 during the Memorial Day sales. I paid extra for the Geek Squad to come out and deliver and install my television. This past August, I had some technical issues with the television and was advised to go through the troubleshooting process. It did not work. So, I called Best Buy for the Geek Squad to come out and “fix” my problem. After paying $120. for the service, the guy came out, I explained to him what my problem was, he lifted a lever from the back of the television, unplugged the tv and then plugged it back in…tv turned on! He said that it just needed to “.. reset itself…no problem; this is how you do it if it happens again.” Well, since August, I’ve lost count of how many times I’ve had to unplug the tv and plug it back in. It happened again two weeks ago, on a Saturday morning. I went to turn the tv on and nothing happened. I went through ALL of the steps and even called Best Buy for tech advice. Since I was not successful, I paid to have someone come back here to see what the problem was. The soonest I could get an appointment was last Wednesday the 26th. I did all the prep work and got a text message saying that the guys would be here soon; which they were. However, they were told that this was an INSTALLATION call not a diagnostic call!!😠 They were VERY nice but couldn’t help me. They called the Best Buy call center and I had to start all over again with making another appointment AND paying for it. FYI, Best Buy (no matter what) cannot (or will not) process an appointment without payment first; still waiting for the refund from the botched call from last week. Once again, I had to wait another week before someone from the Geek Squad was available to come here; that being today. The time frame was perfect between 1030-2:30. As it turned out, I received a text from Jonathan that he was on his way and would arrive at 9:40; even better. 9:40 came and went; as did 9:50 and 10:00. Each time I refreshed the text, it either updated the time or said, “soon.” At 10:05, I got a text saying that I had been rescheduled to 12:06!!!😠 I hit the “soon” icon and it said that Jonathan had arrived!! Thinking that he had come and gone (by the rescheduled time of 12:06), I ran downstairs to the street in sweats and socks to see him driving away!! I RAN down the street trying to flag him down with no luck!! So, once again I got a text saying that I have to reschedule, due to circumstances. I have (a third) appointment for Thursday the 4th. Keep in mind, if the tech is not successful in fixing the problem here, my tv will be taken for repair; which probably means that I may not see it before Christmas, at this rate. I gave the review 2 stars because the people who I’ve talked to; including the guy this morning (who graciously let me vent), know not to take these situations personally but there is no empathy or attempts to find a better solution, aside from making the customer wait even longer for a solution. They don’t offer a waitlist in case there’s a cancelation, for example. They may thank me for being a Best Buy member. But it offers no additional benefits, aside from “bending over.” I’ve purchased many things from Best Buy; including a television and washer/dryet dryer stack. Neighbors and friends had shared their negative experiences with Best Buy but until now, I hadn’t; very disappointing.☹️ This is a tv that looks pretty but doesn’t work.